Refund and Cancellation Policy

The rest of this page explains why, exactly what happens when you cancel, and answers the specific situations people write to us about. It is deliberately blunt. You should know all of this before you pay, not after.

AI Applyd is not a product that sits on a shelf until you use it. From the moment a plan starts, it spends real money on your behalf: AI models rewriting your resume for a specific role, cloud browser sessions opening employer forms, submissions being filled and sent, an inbox watching for replies. That cost is incurred at the moment the work runs, and it is incurred whether or not that particular employer ever writes back.

So what a plan buys is access and processing capacity, not outcomes. That is set out precisely in Section 04 of our Terms, and it is the reason this policy reads the way it does. We would rather tell you that plainly on the pricing page than take your money and argue about it later.

• Where. Billing settings in your dashboard, or the cancellation page linked in our site footer, which works without signing in.
• What we ask. One question - why you are leaving - and an offer of support if something is broken. You can decline it and continue. Nothing else stands between you and the cancel button.
• When it takes effect. At the end of the billing interval you have already paid for. Your plan does not stop mid-interval and your access is not cut short.
• What you keep. Everything in your plan until that date, including your remaining allowance, your documents, and your application history.
• What happens after. No further charges. Your account reverts to the free tier; your data stays until you delete it. Your relay email address keeps running so recruiter replies always have somewhere to land.
• Confirmation. We email you a confirmation with the exact date access ends. Keep it.

There is no phone call, no email you have to send, and no waiting on anyone at our end. You do it yourself, and it is done the moment you confirm.

A refund fixes a customer for one month and fixes the product for nobody. So the money goes into prevention, and when something goes wrong you get all of these instead:

• We fix the cause. Write to support and tell us what broke. A real defect gets repaired, usually within days, for you and for everyone else on it.
• We do not charge you for work we did not do. Where we hold part of your allowance for a job that then turns out to be closed, withdrawn, or blocked before any AI or browser work runs, that hold is released straight back to your balance automatically. That is bookkeeping, not a refund, and it needs no request from you.
• We show you what happened. Every application has a timeline: what we filled in, when we submitted, the screenshots before and after, and the employer confirmation if one arrived. You are never asked to take our word for it.
• You keep control of the spend. Cancel any time and no further charge is ever made. There is no minimum term, no annual lock-in, and no cancellation fee.

Nothing here removes a right the law gives you and does not let us remove.

Named plainly, so nobody has to guess and nobody can claim they were not told. None of the following is a fault in the Service:

• You did not like what the AI produced. Style, tone, wording, accuracy, relevance, a model that ignored an instruction or invented something - all of it is the ordinary variance of generative AI, disclosed before purchase, and none of it returns money.
• Nobody replied. An employer who ignores you, or rejects you, is exercising their own judgement. That is the outcome the product exists to pursue. It is never the outcome it promises.
• Some applications failed. Employer sites block automation, demand accounts, close jobs mid-flight and change their forms without warning. All of that is disclosed in Section 04 of the Terms before you pay, and a failed attempt still consumed the AI and browser work it ran.
• You used the allowance. Tokens deducted are deemed used, including where the output disappointed you. Once more than 10% of a period allowance is gone, that period counts as supplied.
• You did not use the allowance. It was there for you the whole time.
• It did not do something it never claimed to do. Check Section 04 of the Terms for exactly what a plan includes.
• Your device, your connection, your email provider, or a change made by an employer or their applicant tracking system.
• We closed the account for a breach of the Terms.

• You write. Support, with your account email and the date of the charge. Describe what happened.
• We acknowledge within 3 business days. A person, not an autoresponder. We may ask you for specifics.
• We decide within 7 business days of having what we need, and we put the decision in writing so you have it.

That is the process, and it is the step that has to happen before any other. It exists because almost every billing complaint is a renewal date or an allowance question that we can settle in a day, and because a real answer in writing is worth more to both of us than a month of arguing through a bank.

Please write to us first, at support@aiapplyd.com, and give us seven days. We read every message and almost every billing question turns out to be a renewal date or a plan allowance that we can explain in a day.

If you open a chargeback instead, we will respond to it with the records showing the Service was supplied: when you accepted these terms, your sign-in history, every application prepared and submitted for you with its timestamps and screenshots, the documents generated for you, and the usage ledger. That is set out in Section 12 of our Terms, and it is not a threat - it is simply what a dispute response consists of. Opening one without writing to us first is a breach of the Terms, and it can cost you the account, any remaining allowance, and the costs of the dispute itself. Talking to us is faster for both of us, and your statutory rights and your right to complain to your payment provider or a regulator are unaffected either way.

Billing and cancellation: support@aiapplyd.com. Legal questions about this policy: legal@aiapplyd.com. We answer within two business days.