Customer Service Representative (Spanish - Speaking) On Site TR02

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed

What you will do in this role

As a Customer Service Representative on our team, you will:

Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained

Escalate potential service issues

To follow all the processes and procedures of the project

Provide cover for other Agents in their absence, either within the same team or across teams

Liaise with Supervisors/ Mentors on specific projects where requested

To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner

To attend regular Team Meetings

To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Your qualifications:

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

Are native in Spanish and proficient in English

Have previous experience in a similar position and industry

Have basic sales skills, upselling and cross-selling

Are in good disposition to work in a customer service environment

Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

Personal abilities

Very good communication, listening skills

Customer care skills – ability to listen to and understand the customers’ needs

Ability to work in a team

Resistant to stress

Logical approach to problem solving

Ability to work on own initiative

Ability to adapt to different situations and needs

What’s in it for you

- Fixed Term contract, 39 hours/week contract: Monday-Friday 09:00 - 18:00,

Salary 18.710,98 euros gross/year + up to 1.500 euros gross/year in bonus

Central location in Barcelona

Full paid training on the company and the project you'll be working on

Career development programs and specialized courses

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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