Solution Architect

Join our Team

About this opportunity:

Are you a highly detailed person who’s not afraid of digging into the data and problem solving? Do you love working with customers in fast paced environment? Ericsson is this place, and we have an exciting opportunity for you in a fast-paced, highly collaborative technical environment! Design your future at Ericsson!

We are now looking for a Support Engineer, who will be responsible to analyze & troubleshoot tickets coming in Americas region customers.

What you will do:

Perform trouble shooting on Customer Packet Core domain issues/CSRs as primary domain & UDM as secondary domain

Deliver Remedy/Resolution and analysis for the Packet core 4G & 5G nodes (MME, EPG, PCC, PCG & WMG)

Good to have knowledge on CCXX nodes

Provide solution level support to customers

Lead Root cause analysis & drive escalation independently

Be on call 24/7 on rotation basis to handle customer issues, escalations and/or Emergencies

Be willing to travel to Customer sites on need basis for local support activities

Be able to work on Ericsson standard support tools for tickets such as CSR (Customer Service Request), MHWEB, KM & JIRA

Provide feedback to R&D

To be able to work on Integration Packet Core products

Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build

Be working across Packet Core & UDM domains

Mentor new team members

The skills you bring:

Bachelor or Master of Engineering

Expert technical knowledge on Core domain nodes: (10+ years of experience)

Extensive experiences on support services and operations (8+ years)

Good hands-on experience on virtualized & Cloud-Native environments

Scripting Knowledge

Excellent ability to expertly represent Ericsson in customer environment

Proven ability to work and to make decisions independently and under time pressure

Articulate technical issues in clear and understandable manner

Excellent Collaboration Skills

Superb Communication Skills

Coaching & Mentoring Skill

Willingness to travel on short notice

Must Speak English and Spanish

Should be able travel to customer site as required

Available to join Team on-call roster after hours

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Primary country and city: Mexico (MX) || Mexico City

Req ID: 789171