Technical Support Engineer

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

Summary

We are seeking an experienced and technically advanced Technical Support Engineer to deliver expert-level support for complex product issues, primarily within the heavy-duty truck domain. The ideal candidate brings a strong background in electrical systems, diagnostics, and hands-on experience working with trucks. This individual is a problem-solver who thrives in high-impact situations, can analyze data to identify root causes, and is comfortable working directly with dealers, customers, and internal teams. Leadership capability, the ability to manage complex technical issues, and a willingness to travel are essential for success in this role.

Responsibilities

Provide advanced technical support and problem resolution for complex issues reported from the field

Diagnose and troubleshoot vehicle systems using data acquisition and analysis tools

Conduct root cause analysis for product quality concerns and implement containment actions

Monitor and validate the effectiveness of corrective solutions

Support dealers and customers through direct engagement, including onsite visits as needed

Deliver technical guidance and training to customer support personnel and stakeholders

Manage large-scale technical cases or end-to-end processes with minimal supervision

Utilize ticketing systems to track, prioritize, and resolve technical issues

Collaborate with engineering, quality, and service teams to drive issue resolution

Coach, mentor, and delegate work to less experienced team members

Qualifications

Bachelor’s degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience

8+ years of relevant experience in technical support, engineering, or a related field

Hands-on experience working with trucks strongly preferred

Strong expertise in electrical systems, including wiring and harness troubleshooting

Experience with diagnostic tools, data acquisition, and technical data analysis

In-depth knowledge of powertrain, chassis, and electrical/electronic systems

Experience in a test engineering or product support environment

Familiarity with workshop service practices and repair procedures

Ability to manage complex technical issues independently

Strong communication, problem-solving, and leadership skills

Willingness to travel as required

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.