Business Intelligence Analyst II - Contract (Now- Feb 2027)

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Key Responsibilities

Execute complex Excel-based analysis and reporting

Consolidate, validate, and reconcile data from multiple sources

Support inventory, forecast, performance, and business analytics

Prepare recurring reports, insights, and executive summaries

Investigate data anomalies and perform root cause analysis

Support process documentation, governance, and SOP creation

Assist with project work, ad hoc analysis, and process improvement initiatives

Required Qualifications

Consumer Packaged Goods (CPG) experience

Advanced Excel expertise (mandatory)

Complex formulas

Pivot tables

Large dataset analysis

Data reconciliation and reporting

Strong analytical and problem-solving skills

High attention to detail and data accuracy

Ability to work independently and manage multiple priorities

Preferred Qualifications

Supply Chain, Demand Planning, Inventory Planning, or IBP experience

Power Query / reporting automation experience

Process governance, process mapping, and SOP development

Power BI experience

Strong communication skills and ability to create executive-ready outputs

Ideal Candidate Profile

We are looking for a Business Analyst or Supply Chain Analyst profile rather than an administrative support resource. The objective is to reduce manual workload, improve analytical capabilities, strengthen governance, and create sustainable process efficiencies across the IBP team.

Priority Skill Ranking

Advanced Excel (mandatory)

Power Query / Process Automation

CPG Experience

Supply Chain, Planning, or Inventory Analytics

Process Governance & SOP Creation

Power BI

Executive-Level Communication Skills

Location

1500 Don Mills Rd, North York ON M3B3L1

Schedule

Hybrid, 3 days at the location.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.