IT Support Engineer

Job Summary

We are seeking a dynamic and proactive IT Support Engineer to join our technology team! In this role, you will be the first point of contact for technical support, ensuring seamless operation of hardware, software, and network systems across our organization. Your expertise will help resolve technical issues swiftly, enhance user experience, and maintain the stability of our IT infrastructure. This position offers an exciting opportunity to work with cutting-edge technology, develop your skills in a fast-paced environment, and make a meaningful impact on daily business operations.

Responsibilities

Provide prompt and effective technical support to end-users via help desk systems and direct communication channels.

Troubleshoot hardware issues related to computers, mobile devices, printers, and other peripherals.

Resolve software problems across operating systems such as Windows, macOS, and Linux, including application errors and system crashes.

Manage network troubleshooting tasks involving TCP/IP, DNS, LAN configurations, VPNs, firewalls, and Active Directory management.

Assist with computer management tasks such as user account setup, Active Directory permissions, Group Policy Objects (GPO), and computer hardware upgrades.

Support equipment troubleshooting by diagnosing connectivity issues, hardware failures, or software conflicts.

Maintain accurate customer support ticket records and document solutions for future reference.

Collaborate with team members to implement security protocols including firewall management and network access controls.

Conduct analysis of recurring issues to identify root causes and recommend improvements for system stability.

Requirements

Proven experience in technical support roles with a strong understanding of help desk systems and customer service principles.

Proficiency in Windows support, including Microsoft Office applications and Microsoft Windows Server environments.

Familiarity with macOS and Linux operating systems for cross-platform troubleshooting.

Knowledge of computer networking fundamentals such as TCP/IP, LAN/WAN configurations, DNS management, VPN setup, and firewall configuration.

Experience with Active Directory management including user account creation, GPO administration, and permissions control.

Ability to troubleshoot hardware components such as computer hardware components and mobile devices effectively.

Strong analysis skills to diagnose complex technical issues quickly and accurately.

Excellent communication skills to clearly explain technical solutions to non-technical users.

Ability to prioritize tasks efficiently in a fast-paced environment while maintaining high-quality service standards.

Join our team as an IT Support Engineer where your technical expertise will empower users daily! We’re committed to fostering a collaborative environment that values innovation, continuous learning, and professional growth - helping you thrive both personally and professionally while supporting our organization’s technological excellence!

Pay: $95,000.00 - $130,000.00 per year

Benefits:

401(k)

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Retirement plan

Vision insurance

Work Location: In person