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SALES OPERATIONS MANAGEMENT ASSISTANT

DMY JEWELLERS PTE. LTD

Little India, INonsitePosted Aug 27, 2026
Posting intelligenceActively listed

Skills

salesforce

About the role

Job Description & Requirements

A Sales Operations Management Assistant in the jewelry industry plays a vital role in supporting the sales team and ensuring efficient store operations. Below is an overview of the key responsibilities, skills, and qualifications associated with this role:

Responsibilities

1. Sales Support

Assist in achieving sales goals by providing administrative support to the sales team.

Process, track, and follow up on special orders and repair requests, communicating status to client advisors.

2. Inventory Management

Manage inventory levels, including receiving new merchandise, ticketing, and organizing backstock.

Process damages, reticketing, mark out of stocks, and returns to vendors (RTVs).

3. Administrative Tasks

Maintain data integrity in sales systems, such as Salesforce.com.

Coordinate and schedule sales training and events.

Manage sales enabling tools and technologies.

4. Customer Service

Assist with special events, including processing and reconciling necessary invoices and client orders.

Ensure high levels of client satisfaction through excellent service and a luxury mindset.

5. Team Collaboration

Support jewelry specialists on the sales floor with any requests or needs that enhance the overall client experience.

Manage, coach, and develop sales team members in relationship selling, product knowledge, repairs, and adherence to store procedures.

Key Skills

Organizational Skills: Strong attention to detail and ability to manage multiple tasks efficiently.

Communication: Excellent verbal and written communication skills to interact effectively with clients and team members.

Technical Proficiency: Experience with sales tools and software, including CRM systems and content management.

Customer Service Orientation: Ability to provide exceptional service and maintain a luxury mindset.

Problem-Solving: Creative and strategic problem-solving abilities to address challenges proactively.

Qualifications

Prior experience in retail sales or sales support, preferably in fine jewelry or luxury goods.

Proficiency with Microsoft Office Suite and familiarity with sales tools and software.

Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

Questions about this role

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Compensation for Sales roles in India varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Sales hub for India medians across recent openings.

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