Office Manager
About the role
25 Hours per week, Monday to Friday, 5 hours per day.
Wage dependant on experience.
Northenden Group Practice is a busy, patient-focused GP practice committed to delivering high-quality healthcare services to our local community. We are seeking an experienced, organised, and motivated Office Manager to join our management team and support the smooth day-to-day running of the practice.
As Office Manager, you will play a key role in ensuring the efficient operation of the practice, supporting both clinical and administrative teams. You will be responsible for overseeing administrative processes, managing staff, and ensuring excellent service delivery for our patients.
Oversee the day-to-day administration of the practice.
Line manage and support reception and administrative staff.
Assist with staff recruitment, induction, training, and performance management.
Ensure practice policies and procedures are followed and kept up to date.
Manage staff rotas, annual leave, and workforce planning.
Monitor practice workflows and identify opportunities for service improvement.
Support the Practice Management Team in achieving organisational objectives.
Handle patient concerns and complaints professionally and efficiently.
Maintain confidentiality and ensure compliance with GDPR and NHS regulations.
Liaise with external organisations and healthcare professionals as required.
The ideal candidate will:
Have previous management or supervisory experience, preferably within a healthcare setting.
Possess excellent organisational and communication skills.
Be confident managing and motivating a team.
Have strong IT skills and experience using Microsoft Office applications.
Be able to prioritise competing demands in a fast-paced environment.
Demonstrate professionalism, discretion, and attention to detail.
Desirable
Previous experience working within Primary Care or the NHS.
Knowledge of GP practice systems and NHS processes.
Understanding of HR processes and staff management.
Expected hours: 25.0 per week
Benefits:
On-site parking
Work Location: In person
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