Project Manager (DPO)

Chennai, Tamil Nadu

Job Summary

Job Description

Name of the role: Manager

Purpose of the role: Lead the Operations team, driving operational excellence, workforce planning,

performance management, and stakeholder engagement to ensure scalable, high-quality, and

timely execution of activities. Accountable for team productivity, service delivery, risk management,

and continuous process improvement.

Language: English

Work Location: India

Key Responsibilities

Scope of work:

Establish team goals, KPIs, and operating metrics to ensure delivery against business

objectives

Manage the team’s day-to-day activities and performance, including:

o Validation and tracking of distributor data

o End-to-end visibility of onboarding progress

o Proactive identification and mitigation of onboarding risks

o Coordinating operational support for Operations and Account Managers

Ensure team readiness by providing access to required tools and systems

Work closely with project managers to understand project requirements and timelines

Optimize resource allocation to maximize team efficiency and throughput

Guide issue resolution and ensure timely escalations to support team execution

Respond quickly to changes in resource availability or project demand

Maintain clear stakeholder communication on resource status and project progress

Ensure team compliance with internal policies (e.g., mandatory training, timecards)

Develop team capabilities through coaching, mentoring, career development, and

succession planning

Provide regular operational reporting, performance insights, and recommendations to

leadership

Must Have:

Bachelor’s degree completed or in progress

2+ years of experience leading and managing teams

Strong ability to set priorities, plan, and coordinate work

Strong attention to detail, with a focus on accurate, high-quality deliverables

Clear and professional communication (written & verbal)

Experience working in cross-functional and global environments

Proficiency in Microsoft 365 tools, such as SharePoint, Excel, Outlook, and Teams

Skill Requirements

Good to have:

Experience with SAP S/4HANA or Salesforce

Networking fundamentals (routing & switching, IP addressing, subnetting, device

configuration, static/dynamic routing)

Background in Order Management, Supply Chain, or Service Delivery

Knowledge of Master Data Management (MDM)

Familiarity with Juniper and HPE networking platforms and solutions

Experience supporting onboarding or enablement programs

Other Requirements

Behavioral competencies:

Demonstrated leadership through customer focus, cross-functional collaboration,

decision-making, strategic execution, and operational performance management

Strong emotional intelligence and a win-win mindset

Proactive problem identification and escalation

Ability to operate in fast-paced environments

Strong collaboration across geographies and cultures

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