General Manager
About the role
Our Core Values
Respect
We are a team and part of our clients’ teams. We treat everyone with dignity, respect differences, and build trusting relationships.
Enthusiasm
Committed to our clients’ success as we are to our own growth and to working together with colleagues to achieve great things every day.
Dedication
We do whatever it takes to succeed. Our approach is simple: never give up - try, try, and try again until it works.
Excellence
Only the best will do in everything we do. We strive for excellence, set high standards, and deliver nothing short of outstanding quality.
General Manager
Key Responsibilities
Oversee daily operations to ensure smooth, high quality service delivery across the board
Manage annual budgets & maintain full P7L responsibility, ensuring strong financial performance
Drive sales & occupancy through proactive business development, broker relationships & client acquisition
Lead, develop & motivate staff to deliver exceptional customer service & operational excellence
Maintain strong client relationships, manage escalations & ensure high retention & satisfaction
Ensure compliance with company standards, health & safety regulations & operational procedures.
Key Candidate Qualities
Strong commercial & financial acumen with proven P&L ownership
Results driven mindset with a track record of meeting revenue & sales targets
Excellent leadership skills with the ability to motivate teams & build a positive culture
Exceptional communication & relationship building abilities
Highly organised, adaptable & able to manage multiple priorities in a fast paced environment
Customer focused, solution orientated & proactive in identifying opportunities & resolving issues
Questions about this role
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