Front-of-house Receptionist

Our Core Values

Respect

We are a team and part of our clients’ teams. We treat everyone with dignity, respect differences, and build trusting relationships.

Enthusiasm

Committed to our clients’ success as we are to our own growth and to working together with colleagues to achieve great things every day.

Dedication

We do whatever it takes to succeed. Our approach is simple: never give up - try, try, and try again until it works.

Excellence

Only the best will do in everything we do. We strive for excellence, set high standards, and deliver nothing short of outstanding quality.

Front-of-house Receptionist

Key Responsibilities

Serve as the first point of contact for clients & visitors, delivering a friendly, professional & welcoming front-of-house experience

Manage reception duties including phone calls, email enquiries, visitor check-ins, post & parcel handling & meeting room bookings

Maintain presentation standards across reception, waiting areas & communal areas, ensuring a clean, organised & professional environment

Provide administrative support to clients & internal team, such as document handling, access card management & onboarding assistance

Coordinate with operations, facilities & service teams to support the smooth daily running of the building

Assist with meeting room setup, refreshments & support services as required

Handle client requests & service queries promptly, escalating issues where appropriate

Key Candidate Qualities

Warm, professional & customer-focused with excellent communication skills

Highly organised, reliable & able to manage multiple tasks & enquiries simultaneously

Strong attention to detail & commitment to maintaining high service & presentation standards

Positive attitude, proactive approach & willingness to support colleagues & clients

Experience in hospitality, reception or front-of-house roles preferred but not essential

Confident, well-presented & comfortable working in a fast paced environment