Business Analyst

Job Description: Business Analyst – ERP

Experience: 3–4 YearsLocation: Indore | Work from OfficeDepartment: Product / Business Analysis

About NWAY Technologies

NWAY Technologies Pvt. Ltd. is a leading ERP product-based company providing digital solutions across Construction, Infrastructure, EPC, Mining, Real Estate, Transport, and allied industries. Our ERP solutions cover key business functions including Project Management, Finance & Accounts, Purchase, Inventory, HR & Payroll, and more.

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Job Summary

We are looking for a Business Analyst – ERP with 3–4 years of experience in ERP, SaaS, or enterprise software. The candidate will be responsible for understanding business requirements, analyzing client processes, preparing functional specifications, managing client-raised tickets, and working closely with Product, Development, QA, Implementation, and Support teams.

Key Responsibilities

Business Analysis & Requirement Gathering

· Gather, analyze, and document business and functional requirements from clients and internal stakeholders.

· Understand client business processes, workflows, and pain points.

· Identify process gaps and translate business requirements into ERP solutions.

· Prepare BRD, FRD, User Stories, Use Cases, Acceptance Criteria, and Functional Specifications. Create process workflows using BPMN / UML / flow diagrams.

· Prepare wireframes or functional prototypes wherever required.

· Manage requirement clarifications, scope changes, and enhancement requests.

· Identify opportunities for process improvement and ERP automation.

Client Ticket Management

· Analyze and manage client-raised ERP tickets, issues, and enhancement requests.

· Identify whether the issue is a bug, configuration issue, process gap, or enhancement.

· Coordinate with Support, Development, QA, and Implementation teams for resolution.

· Validate fixes and ensure resolution as per client requirements and SLA.

· Track tickets from analysis to closure and document recurring issues for product improvement.

Product & Development Coordination

· Work closely with Product Managers and Development teams to convert requirements into product features.

· Participate in backlog refinement, sprint planning, reviews, and other Agile/Scrum activities.

· Clarify functional requirements and business logic during development.

· Review developed features against approved requirements.

· Coordinate with QA teams to define test scenarios and acceptance criteria.

· Support UAT and validate functionality before release.

· Provide product feedback based on client requirements and recurring issues.

ERP Functional Analysis

Experience or understanding of one or more of the following ERP functions will be preferred:

· Finance & Accounting

· Purchase & Procurement

· Inventory & Stores

· Sales & Billing

· Project Management

· Asset Management

· Contractor Management

· HR & Payroll

Required Skills & Experience

· 3–4 years of experience as a Business Analyst, ERP Functional Consultant, Product Analyst, or similar role.

· Experience in ERP, SaaS, Enterprise Software, or Product-based companies.

· Strong experience in requirement gathering and business process analysis.

· Hands-on experience preparing BRD, FRD, User Stories, Use Cases, Acceptance Criteria, and Process Flows.

· Experience handling client tickets, functional issues, enhancement requests, and change requests.

· Good understanding of SDLC and Agile/Scrum methodologies.

· Basic understanding of SQL, APIs, integrations, and ERP architecture.

· Strong analytical, problem-solving, documentation, and communication skills.

· Ability to communicate effectively with technical and non-technical stakeholders.

· Experience with Jira or similar tools will be an advantage.

· Experience using ChatGPT, Claude, Gemini, Copilot, or similar AI tools for requirement analysis and documentation will be an added advantage.

Preferred Candidate Profile

· Strong business-process and product-oriented mindset.

· Ability to understand complex client requirements and convert them into scalable ERP solutions.

· Strong client and stakeholder management skills.

· Good experience working with cross-functional teams.

· Detail-oriented with strong documentation capabilities.

· Ability to analyze recurring client issues and identify product-level improvements.

· Strong ownership of requirements, tickets, and deliverables.

· Comfortable working in a fast-paced ERP product environment.

Work Location: Indore | Work from OfficeWebsite: Apply:

Pay: ₹300,000.00 - ₹600,000.00 per year

Work Location: In person