ServiceNow Quality Assurance Specialist

Clearance Level

None

Category

Software Engineering

Location

Rockville, Maryland

(Hybrid Workplace)

Key Skills For Success

Quality Assurance Processes

Quality Metrics

Software Testing Process

REQ#: RQ227127

Public Trust: MBI (T2)

Requisition Type: Regular

Your Impact

Own your opportunity to be on the frontlines of health innovation. Deliver for America’s health agency missions and enhance lives for hundreds of millions every day.

Job Description

GDIT is seeking a Quality Assurance Specialist to support the National Institutes of Health (NIH), National Institute of Allergy and Infectious Diseases (NIAID) under the Business Process and Information Management Branch (BPIMB) ServiceNow Support Services (SNSS) program.

In this role, you will develop, implement, and sustain quality control and testing processes that ensure NIAID’s ServiceNow platform, workflows, and associated documentation meet stringent quality assurance standards. You will be responsible for defining quality metrics, executing structured test cycles, validating system functionality, and performing formal and informal reviews throughout the development lifecycle.

The Quality Assurance Specialist will work closely with developers, administrators, business analysts, architects, and federal stakeholders to validate functionality, ensure compliance, and maintain comprehensive quality assurance documentation.

Other responsibilities will include:

Develop, implement, and maintain quality control methodologies aligned with NIH and NIAID standards.

Define quality metrics, acceptance criteria, scoring parameters, and quality assurance processes.

Create and execute test plans, test scripts, test cases, and traceability documentation for ServiceNow enhancements, integrations, and operational updates.

Conduct functional, regression, integration, and accessibility test cycles for ServiceNow modules and customizations.

Evaluate hardware, software, configurations, and documentation for compliance and accuracy.

Participate in design reviews, sprint demonstrations, release readiness sessions, and other formal and informal review stages throughout the development lifecycle.

Document defects, track resolution, validate fixes, and maintain accurate QA evidence throughout the release process.

Collaborate with ServiceNow developers, architects, and business analysts to confirm test results, clarify requirements, and ensure deployment readiness.

Maintain QA artifacts, test results, defect logs, traceability matrices, and compliance documentation.

Identify recurring issues or quality trends and provide recommendations for continual improvement.

Required Qualifications and Skills:

Bachelor’s degree (or equivalent experience).

5 or more years of experience in software quality assurance, testing, or process quality in a large computer-based environment.

Hands-on experience testing or supporting ServiceNow in enterprise environments.

Demonstrated experience developing quality metrics, acceptance criteria, scoring parameters, and QA methodologies.

Demonstrated experiencedeveloping and executing test plans, test cases, test scripts, test data, and expected results.

Experience performing functional, regression, and integration testing.

Experience participating in structured lifecycle reviews such as design reviews, sprint demos, and release readiness checkpoints.

Familiarity with ITSM, ITOM, CMDB, SecOps, or related enterprise workflow testing.

Ability to analyze system behavior, workflows, and documentation to identify defects and recommend corrective actions.

Strong documentation skills with high attention to detail.

Experience in Agile environments with structured change and release management.

Strong communication and collaboration skills.

Ability to obtain and maintain NIH Public Trust.

Desired Skills:

Experience using ServiceNow Automated Test Framework (ATF).

Knowledge of accessibility and Section 508 validation processes.

Experience with API and integration testing through REST, SOAP, or MID Server patterns.

Experience supporting security or vulnerability response validation activities.

Experience creating QA dashboards or reports using ServiceNow or similar tools.

QA-related certification, such as CSQA, CSTE, ISTQB.

Experience working in federal health IT environments or NIH programs.

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities

Support: An internal mobility team focused on helping you achieve your career goals

Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

Work Requirements

Years of Experience

5 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Salary and Benefit Information

The likely salary range for this position is $93,662 - $109,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.