Guest Service Officer- Fitness Centre / Spa

Summary

Main Duties and responsibilities:

Administration

To effectively schedule Aerobics classes

To assist in maintaining the inventory of supplies for the Fitness Centre.

To complete all administrative forms necessary for efficient functioning.

Customer Service

To provide the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

To handle guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

To maintain positive guest and colleague interactions with good working relationships.

Qualifications

Holder of an international certification in fitness or physical education, with minimum of 2 years work experience as fitness instructor or Fitness Receptionist