Fraud Business Partner & Project Manager

Join us

At Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world.

If you want to grow your career whilst finding the right balance between work and life, Vodafone offers the opportunity to help you belong and make a real impact.

Role Purpose

The role is responsible for supporting and safeguarding customers and channels by implementing effective, commercially viable fraud controls as part of the value stream way of working. It involves conducting risk assessments for all new products and propositions, driving change management and continuous improvement of fraud controls, managing strategies for fraud risks such as account takeover (ATO) and contributing to the ongoing transformation of fraud management practices across the organisation.

The candidate will be focusing on day-to-day delivery while working with the fraud team to ensure that fraud requirements are submitted as part of new product design. They will play an important role in the Vodafone’s Fraud Management team, helping to align our prevention capabilities with current fraud threats and compliance requirements.

What you’ll do

Key role & responsibilities:

Embed Fraud Prevention measures: Champion the implementation of commercially sound fraud control frameworks across all channels via the value stream, ensuring alignment with strategic objectives and risk appetite.

Ensure Compliance with Regulations: Support regular fraud risk assessments and ensure fraud controls meet requirements.

Define Business Cases for new controls: Ensure all proposals for fraud control changes within customer journey (New Customers and In-life) s are fully scoped and include fraud reduction benefits and Sales Loss Impacts to drive informed decision-making

Collaborate with Internal and External Stakeholders: Lead proactive fraud risk assessments for all new products and propositions embedding preventative measures at the design stage to safeguard revenue and reputation.

Drive Fraud Transformation: through structured change management, continuously enhancing fraud detection and prevention capabilities to stay ahead of emerging threats.

Drive Continuous Improvement: Actively contribute to the evolution of fraud management practices, supporting the successful delivery of high-impact initiatives and cross-functional projects, and PIRs

Project Management capacility: Lead on fraud management projects for the company.

Who you are

Job requirements,knowledge and experience:

Business Partnering: Demonstrated ability to lead transformative fraud initiatives collaboratively across Vodafone consistently delivering measurable outcomes through influence, education and execution.

Stakeholder Engagement: Strong stakeholder management skills, adept at building partnerships and aligning senior leaders, cross-functional teams, around shared transformation objectives.

Commercial Acumen and Business Insight: High level understanding of business drivers and commercial priorities, with a focus on enabling sustainable growth, balancing fraud risk and revenue opportunity.

Transformation and Change Management: Leads fraud transformation strategies into operations, embedding fraud prevention and detection into operational customer journeys.

Customer-Centric and Thought Leadership Approach: Embeds customer protection and trust within all commercially viable solutions to mitigate fraud.

Ensures that all activities relating to assigned cases are monitored and communicated to relevant stakeholders in a timely fashion

Project Management: Leads on Proejcts in conjunction with IT

Critical Success Factors:

Delighting Customers: Enable others to deliver great customer experiences, exceed expectations and put the customer first, always

Influencing Collaboratively: Build connections, guide, influence and work effectively with others to drive outcomes

Technical Capability: Identify and deliver control and process improvements to support the effective operation of Vodafone’s fraud management capability.

Navigating Complex Problems: analyse and break down complex problems, identify root causes and develop actionable solutions.

Key Outputs

Fraud Reduction Impact : % reduction in fraud losses attributed to implemented controls from risk assessments.

Risk Assessment Coverage: % of new initiatives (products, propositions, journeys) with completed fraud risk assessments.

Sales Loss Avoidance: Estimated revenue preserved through proactive fraud control implementation.

Cost-Benefit Realisation: ROI of fraud initiatives based on implementation cost vs. fraud reduction achieved.

Cross-Functional Project Delivery: % of fraud-related transformation projects delivered on time and within scope

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background.

If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply - you may be the right candidate for this role or another opportunity.

What’s in it for you?

The flexibility to work how you perform best, with hybrid ways of working and real focus on work-life balance

A competitive package including salary, bonus and a strong pension to support you now and long-term

‘’Generous’’ flexible benefits allowance, plus access to comprehensive health and wellbeing support

Access to our on-site wellness centre and gym, alongside a wider wellbeing programme

Free mobile plan, device offers and exclusive discounts for you, your family and friends

Market-leading family policies and flexibility to support you at every stage of life

Real opportunities for career growth through learning, development and internal progression

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us.

Through our technology, we empower people - connecting everyone regardless of who they are or where they live - and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community with many different minds, abilities, backgrounds and cultures.

We’re committed to increasing diversity, ensuring equal representation, and making Vodafone a place where everyone feels safe, valued and included.

Vodafone is committed to supporting candidates with disabilities during the recruitment process. If you require any adjustments, please let us know.

Together we can.

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