Supervisor Service Operations - Power
About the role
Position Summary/Objectives of Incumbent:
Manage customers’ (Internal & External) and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the power Customer Engineers to meet the deliverables.
Major activities to be performed:
Administration / Planning & Reporting
Provide quotes for small works, T&M, installations and start-ups
Collate paperwork, verify status and deliver all warranty returns to admin staff for processing
Support field personnel in the execution of their administrative task
Prepare and provide reports as requested by management
Ensure timesheets are entered in the system correctly.
Ensure leave applications are in order and support documentation are attached if necessary e.g: medical certificate
Management of Team
Coordinate and schedule the general duties of power staff and subcontractors
Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation
Respond to customer requests for minor quotation or service advice within a timely manner.
Respond within 24 hours to any staff initiated “Client follow-up” requisitions for additional work.
Assist Customer Engineers with complex technical problems
Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call
Carry out Customer Engineer audits as required by company policy.
WHS, Environment and Quality
Take all necessary steps to ensure OH&S requirements are adhered to.
Ensure adequate PPE is provided
Report all incident / injury on time
Please note:
On Call Rotating Roster 1 every 4 weeks
Company Vehicle
Employees reporting to Incumbent:
customer engineers
Main contacts within Company
Warehouse/inventory management staff,
Service Technical Support,
Safety Manager,
Sales Staff
Service Admin Support Staff
Main contacts outside the Company
Customers,
Subcontractors
Vendors
Education/Qualification:
Electrical or Electronics Trade qualification
Supervisory/management qualification
Specialist Knowledge:
Interpersonal and relationship management skills
Communication skills and commercial acumen
Practical Experience:
Proficiency in Microsoft Office applications
Proven track record within the power industry managing a field service team
Personal Characteristics:
Customer-centric
Team player
Well organised
Solution oriented
Questions about this role
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