System Analyst (Finance and Corporate Credit)

Key Responsibilities

Act as the primary liaison between business users, product owners, developers, QA teams, and third-party vendors to ensure alignment of requirements and solution delivery.

Support application lifecycle management, including system enhancements, upgrades, deployments, and post-production support.

Monitor system performance, data quality, and operational workflows to identify anomalies, troubleshoot issues, and recommend corrective actions.

Conduct impact assessments for business and system changes, ensuring minimal disruption to operations.

Collaborate with technical teams on system integration requirements, API interfaces, and data mapping activities.

Coordinate and support testing activities, including System Integration Testing (SIT), User Acceptance Testing (UAT), and defect management.

Facilitate stakeholder workshops, requirement gathering sessions, and solution walkthroughs.

Ensure compliance with organizational standards, security requirements, and governance frameworks.

Technical Skills

Knowledge of Software Development Life Cycle (SDLC) and Agile delivery methodologies.

Ability to analyze business processes and design system solutions.

Working knowledge of SQL for data analysis, validation, and troubleshooting.

Understanding of system integration concepts, APIs, and data exchange mechanisms (files, ETL etc.).

Experience with Microsoft Office Suite, particularly Excel for reporting and data analysis.

Familiarity with ticketing and project management tools such as Jira, Azure DevOps, ITSM, ServiceNow, or similar platforms.

Experience with testing methodologies, defect tracking, and UAT coordination.

Understanding of application support and incident management processes.

Functional Skills

Excellent analytical and problem-solving capabilities.

Strong stakeholder engagement and communication skills.

Ability to bridge business and technical teams effectively.

Strong organizational and time-management abilities.

Ability to manage multiple priorities in a fast-paced environment.

Workshop facilitation and requirements gathering expertise.

Required Experience / Knowledge Areas

Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.

5+ years of experience in System Analysis, Business Analysis, Application Support, or related roles.

Experience working with enterprise applications and business-critical systems.

Experience supporting system implementation, enhancement, and transformation projects.

Knowledge of application support, incident management, and service delivery frameworks.

Knowledge of ITIL processes, service management principles, and operational governance.

Experience in data analysis, validation, reporting, and dashboard preparation.

Experience coordinating with business users, development teams, QA teams, and external vendors.

Skills: SDLC , Agile , SQL