Business Systems Analyst

SCOPE OF WORK

The Business Systems Analyst supports Gaylor’s business applications by evaluating, implementing, maintaining, and

troubleshooting systems that enhance operational efficiency and user productivity. This role collaborates with end

users, vendors, and IT teams to gather requirements, test and deploy system enhancements, ensure data integrity

and system performance, and provide training and documentation to promote successful adoption of technology

solutions.

The analyst also monitors compliance with system standards and serves as a key resource for application support,

participate in software user groups, issue resolution, and continuous improvement.

POSITION REQUIREMENTS

Uses Gaylor Values as tools to carry out all job responsibilities

Possesses a strong understanding of construction industry goals and objectives

Understands and translates technical information into terminology which corresponds to the end-user

Working technical knowledge of application development

Working technical knowledge of cloud application delivery methods such as SaaS, PaaS and IaaS

Effectively deals with all internal customers and external business contacts while conveying a positive,

service-oriented attitude

Possesses active listening and effective communication skills, with openness to diverse input and feedback

Strong written and verbal communication and customer service skills

Ability to work effectively across cross-functional areas of the business

Ability to effectively prioritize and execute tasks

Ability to always maintain discretion and confidentiality

Proficiency in Viewpoint Spectrum, Autodesk, Microsoft 365 Office Suite

RESPONSIBILITIES

Creates and maintains systems as well as end user documentation

Monitors compliance with system standards and report variations

Performs testing of system upgrades and patches

Evaluates, installs, configures, and deploys new applications, systems software, products, and/or

enhancements to existing applications throughout the enterprise

Collaborates with analysts, engineers, specialists, software vendors and power users in the testing of new

software programs and applications to ensure full adoption of features and process efficiencies

Collaborates with application users to create functional specification documents for fulfilling gaps

Works with other teams, as required, to make recommendations on efficient use of application features and

capability to enhance workflow efficiencies

Provides orientation and training to end users for all modified and new systems

Coordinates product roadmaps across application platforms

Develops implementation and support plans• Produces documentation for system administration, configuration, and maintenance

Provides application support by troubleshooting and resolving system issues for assigned applications,

working directly with end users, as needed

Resolves system functionality issues, receive, and work escalation from lower support tiers and escalate

internally and with vendors as necessary

Monitors system for data integrity issues while working with system engineers, data engineers or vendors to

resolve

Monitors and report system usage and performance

Interprets a customer’s description of a problem and determine possible solutions

WORKING CONDITIONS

Must be able to work scheduled hours, as well as additional hours if needed, on short notice

Must be able to remain calm in times of heightened emotional situations

Must work well with others as a member of a team to complete tasks

PHYSICAL REQUIREMENTS

Must be able to wear personnel protective equipment (i.e., hard hat, safety glasses, gloves, high visibility

vest, safety harness, etc.) when required

Repetitive use of arms, hands, and fingers

Possess good vision/hearing (normal or corrected)

Ability to work while sitting or standing for long periods

Must be able to lift up to 20 pounds at times

EDUCATION

Bachelor’s degree or four or more years of related experience, or an equivalent combination of education

and professional experience, preferred

EXPERIENCE

Four or more years’ experience supporting application software and/or hardware solutions, systems, or

products in the Architecture, Engineering, and Construction (AEC) space, preferred

Proven experience with Information Technology Infrastructure Library (ITIL) methodologies