Operations Manager

Summary

Our Hyatt Place Frankfurt Airport opened in January 2018. The hotel features 312 rooms, a meeting and events area, a restaurant and a fitness centre. Located close to Frankfurt Airport, the hotel offers excellent S-Bahn connections. Thanks to our carefully designed service concept, we provide our guests with all the amenities they need for a comfortable stay.

Our passion for hospitality is reflected in every colleague. Respect and empathy define the way we work together, while having fun is just as important to us as ensuring the wellbeing of our guests.

Become part of our fantastic team and inspire both our guests and colleagues as Operations Manager (m/f/d), starting 1 January or by arrangement.

Your Responsibilities

As Operations Manager at Hyatt Place Frankfurt Airport, you report directly to the General Manager. You are responsible for managing and overseeing all hotel operations, including Front Office, Food & Beverage, Banquets and Housekeeping.

Short- and long-term planning and operational management of Front- and Back-of-House areas

Preparing and recommending budgets and implementing all measures within approved guidelines

Analysing operational KPIs and identifying measures to improve hotel performance

Leading, supporting and developing colleagues

Managing recruitment, onboarding, training, coaching and mentoring

Conducting annual performance and salary reviews

Preparing reports and forecasts and managing inventories and the operational budget

Coordinating major projects, including renovations, investments and equipment changes, in cooperation with the Engineering Manager and General Manager

Professionally handling and resolving guest complaints to ensure a high level of guest satisfaction

Implementing processes to improve guest and colleague satisfaction

Providing ongoing training to ensure the implementation of Hyatt service standards and procedures

Qualifications

Your Profile

Previous management experience is an advantage

Proven leadership skills and strong leadership capabilities

Confident and respectful interaction with people from diverse social, cultural, ethnic and personal backgrounds, including people with disabilities

A degree or qualification in hotel or hospitality management is an advantage

High energy, initiative and an entrepreneurial mindset

A motivating and inspiring leadership style

Proven success in implementing concepts with high guest volumes

Excellent communication skills and an exceptional commitment to customer service

The ability to sustainably improve the hotel’s financial performance

Very good verbal and written communication skills in German and English

Proficiency in Microsoft Word, Excel and PowerPoint

Excellent organisational, interpersonal and administrative skills

Flexibility, resilience and the ability to remain calm under pressure