Outbound Performance & Client Success Lead

Outbound Performance & Client Success Lead – Cold Email | Remote

Position Type: Full-Time, Remote

Working Hours: U.S. Time Zone Overlap Required

About the Role

At Pavago, one of our clients is hiring an Outbound Performance & Client Success Lead to own client performance, retention, and cold email campaign success inside a fast-growing outbound agency.

This is not a passive account management role. You’ll manage 20–30 active client accounts and be directly accountable for ensuring campaigns are technically sound, reaching inboxes, generating qualified meetings, and continuously improving.

You’ll combine client success, cold email strategy, deliverability, copywriting, campaign optimization, and operations to drive measurable results.

If a campaign underperforms, you diagnose the problem and help fix it. If a client is at risk, you identify it early and take ownership.

What You’ll OwnClient Success & Retention

Serve as the primary point of contact for 20–30 active clients

Lead client check-ins, strategy calls, and performance reviews

Build strong relationships centered around measurable outcomes

Monitor account health and proactively identify churn risks

Step in early when performance or client satisfaction declines

Clearly communicate campaign results, deliverability health, pipeline impact, and optimization plans

Set realistic expectations and maintain alignment around results

Identify opportunities to strengthen and grow client accounts

Cold Email Performance & Optimization

Own campaign performance across assigned client accounts

Ensure campaigns are properly configured before launch, including:

Domains and inboxes

Deliverability setup

Targeting

Sequencing

Messaging

Monitor reply rates, inbox placement, sender reputation, and overall campaign health

Diagnose underperforming campaigns and identify root causes

Improve targeting, personalization, messaging, and conversion performance

Write and optimize cold email copy

Test subject lines, hooks, CTAs, offers, and sequences

Run structured experiments to improve replies, meetings booked, and pipeline generated

Focus on real business outcomes rather than vanity metrics

Deliverability & Outbound Infrastructure

Monitor inbox placement and deliverability health

Understand sender reputation, domain health, and outbound infrastructure

Identify technical issues affecting campaign performance

Troubleshoot deliverability problems independently where possible

Coordinate with outreach and technical teams when deeper infrastructure changes are needed

Ensure outbound campaigns follow strong deliverability practices

Systems, SOPs & Operational Scaling

Improve campaign delivery systems and operational workflows as the company scales

Maintain organized tracking for:

Client health

SLAs

Campaign performance

Retention

Risks and escalations

Build and improve internal SOPs, playbooks, and documentation

Create repeatable processes for campaign optimization and client management

Use AI and automation to improve reporting, workflows, and operational consistency

Identify inefficiencies and proactively implement improvements

Founder & Team Collaboration

Work directly with the founder and outbound team

Provide clear visibility into client health, campaign performance, risks, and retention trends

Surface potential problems before they escalate

Share optimization insights and operational recommendations

Coordinate with outreach and technical teams to resolve campaign issues

Support long-term client growth and operational scalability

Must-Have Experience & Skills

Experience managing client accounts within a cold email agency, outbound lead generation agency, or outbound-focused startup

Strong hands-on understanding of:

Cold email campaigns

Deliverability

Inbox placement

Sender reputation

Outbound infrastructure

Proven experience diagnosing and improving underperforming outbound campaigns

Strong cold email copywriting and messaging skills

Experience optimizing targeting, personalization, and sequences

Experience using outbound tools, automation platforms, CRMs, and reporting dashboards

Practical experience using AI tools to improve outbound workflows and operations

Strong analytical and troubleshooting skills

Excellent written and verbal English communication

Confidence communicating directly with clients, founders, and executives

Ability to manage multiple accounts and priorities simultaneously

Availability during U.S. time zone overlap

Nice to Have

Experience managing 20+ client accounts simultaneously

Startup or high-growth agency experience

Experience creating SOPs, playbooks, and operational systems

Familiarity with deliverability monitoring tools

Experience supporting revenue-focused outbound programs

Familiarity with platforms such as Instantly, Smartlead, Clay, Apollo, HubSpot, Zapier, or Make

What Makes You a Strong Fit

You take ownership rather than waiting for direction

You understand both the technical and messaging sides of cold email

You can diagnose why a campaign is struggling and develop a clear solution

You stay calm and solution-focused when performance is under pressure

You communicate confidently with founders, executives, and clients

You care about qualified meetings, pipeline, and retention - not vanity metrics

You proactively identify problems before they become escalations

You thrive in fast-moving startup environments where systems continuously evolve

What a Typical Day Looks Like

You may start by reviewing campaign metrics and inbox health across your client portfolio, identify accounts requiring optimization, and determine whether performance issues are coming from deliverability, targeting, messaging, or campaign setup.

From there, you might rewrite an underperforming sequence, lead client performance calls, coordinate campaign fixes with the outreach team, update client-health dashboards, and improve an internal SOP.

In short: you own campaign performance, client retention, and outbound delivery quality while helping build the systems that allow the business to scale.

Key Metrics for Success

Client retention and churn reduction

Deliverability health and inbox placement

Qualified meetings booked

Pipeline contribution

Campaign performance improvement

Reply and conversion performance

Client satisfaction and account health

SLA adherence and operational reliability

Long-term account growth

Why This Role Stands Out

High ownership and direct impact on client outcomes

Direct collaboration with founders and leadership

Opportunity to shape delivery systems inside a scaling startup

Unique blend of client success, outbound strategy, cold email deliverability, and performance optimization

Direct impact on retention, pipeline, and revenue

Remote flexibility with long-term growth potential

Interview Process

Initial Screening Call

Spark Hire Video Interview

Founder Interview

Final Discussion

Offer & Onboarding

If you understand cold email and outbound performance deeply, enjoy solving campaign problems, and can confidently take ownership of client relationships and retention, we’d love to hear from you.

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