Payroll Specialist

About SD Worx

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people.

Our people solutions cover the entire employee journey – from getting people paid to attracting, rewarding and developing talent.

About the role:

As the Payroll Senior Specialist, you will be a key contributor to the payroll operations for our newly

created SAP MPS (Managed Payroll Services) and BPO (Business Process Outsourcing) service

organization. This role includes payroll delivery assurance with high quality operational support across

various areas, but not limited to, continuous payroll through payroll control centre, garnishments, payroll

policies and payroll controls, compliance controls payment releases and reporting to the local

authorities. You will be responsible for orchestrating payroll service delivery for customers within the team

and ensuring seamless execution of tasks of the payroll workbook.

This role also involves close collaboration with internal and external stakeholders to ensure continuous

operational excellence. You will support in maintaining local HR business process standards. You will

support continuous improvement while collaborating with clients and country teams to assess and

manage localization activities, process deviations, recommending optimal solutions that align with both

organizational and client needs.

What do we have to offer?

Stable employment conditions: permanent employment contract (after a 3-month probation period)

Flexible working hours and remote work opportunities

Private medical care (LuxMed)

Cafeteria system / Sports card

Lunch card (Edenred)

Financial allowance for remote work

Loans for employees

Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)

Life insurance

Holiday allowance

Free language courses (during your working hours)

Annual bonus

Integration events

Free parking spaces for employees

Referral program

PPK (Employee Capital Plans): 3.5% employer contribution

Learning opportunities: through an individual development plan and professional training

Career growth: whether you want to become more of an expert in your field or your knowledge horizontally, there’s always room to grow within SD Worx!

Which tasks can you expect?

Drive continuous process improvement by identifying optimization opportunities in country-specific

processes.

Support in handling process deviations, determining their impact, and providing recommendations to

local and global design authorities.

Own the change order process liaising with external stakeholders ensuring gathering of requirements,

pricing, implementation, updated documentation and training to internal teams.

Ensure that global and local process standards are clearly understood, implemented, and adhered to

by country teams, while accommodating client-specific requirements as necessary.

Manage the maintenance of Standard Operating Procedures (SOPs), Detailed Work Instructions

(DWIs), guidelines, and other process documentation, ensuring consistency across regions while

incorporating local deviations.

Support with developing training materials and provide training to junior and medior team members

ensuring they are understand global and local standards, operating models, and process

documentation.

Maintain close communication with key stakeholders (including country teams and clients) to ensure

consistent application of global and local standards, procedures and process changes.

Support the creation or modification of processes, ensuring they meet global standards while

accommodating local conditions.

Process complex payroll cases and provide appropriate resolutions and acting as a first escalation

point for the operating teams.

Produce timely and accurate payroll in accordance with SD Worx processes, standards and

contractual Service Level Agreements.

Participate in advanced testing and validation as required for system updates and configuration

changes (e.g. new wage types).

Assist with system implementations, including testing phases, parallel processing, and UAT, following

SD Worx best practices.

Communicate daily with client-designated contacts to ensure effective payroll processing.

Provide support, guidance, and training to Payroll Administrators, ensuring best practices and

compliance with payroll regulations.

Communicate with external parties, such as tax authorities and benefit providers, when necessary.

Process Year End activities and generate year end statutory reports.

What do you have to offer?

3-5 years of experience in Payroll outsourcing within an enterprise business outsourcing environment.

Knowledge of payroll processes such as, but not limited to, continuous payroll through payroll control

centre, garnishments, payroll policies and payroll controls, compliance controls payment releases

and reporting to the local authorities.

Practical experience with Employee Central Payroll and payroll control centre is essential.

Experience in managing client relationships and delivering payroll services to multinational clients.

Knowledge with Service Level Agreements (SLAs) and KPI measurement and reporting.

Good communication skills with the ability to work effectively with clients and collaborate across

teams.

Ability to manage multiple priorities in a fast-paced environment and meet client needs efficiently.

Demonstrate the ability to work under pressure, prioritize tasks for the team effectively, and ensure

high levels of client satisfaction.

Good problem-solving and conflict resolution skills, with a focus on driving improvements in HR

processes.

High attention to details and strong organizational skills.

Good communication skills (both verbal and written), fluent in English and local language.

Preferred Skills:

Experience in a Payroll and BPO outsourcing environment is preferred.

Experience with SAP SuccessFactors, SAP Payroll, Concur, Workforce Management and integration

tooling is a plus.

Experience with inbound and outbound interfaces from and to payroll is a plus.

Certification such as CPP, CPS or CPM is a plus.

Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement.

Salary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.

Why Join SD Worx?

Flexible working: Flexible working hours and remote/hybrid working options – working arrangements are open for discussion

Learning & development: Access to professional training and an individual development plan

Career growth: Whether you want to deepen your expertise or broaden your career, there is room to grow within SD Worx

Collaborative culture: From many locations, we work as one – moving from better to best together

SD Worx values diversity and inclusion in the workplace. We welcome applications from all qualified candidates regardless of origin, nationality, gender, gender identity, sexual orientation, age, disability, religion, ethnic or social background, or stage of life.

All hiring decisions are made based on skills, experience and role‑related qualifications.