Night Supervisor
About the role
Summary
About the role
We are seeking an experienced Night Supervisor to join our team at Hyatt Place Essendon Fields in the vibrant Essendon Fields area. As a Night Supervisor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. Your primary focus will be on managing guest accounts and providing exceptional customer service to our guests and uphold Hyatt brand standards during the overnight shift.
Please note: Only candidates with current and valid Australian work rights will be considered for this position.
About Hyatt Place Melbourne Essendon Fields
Hyatt Place Melbourne Essendon Fields is Australia’s first Hyatt Place hotel, perfectly positioned in the heart of Essendon Fields’ retail and commercial precinct.
Located steps from Essendon Fields Airport, 6 minutes from Melbourne Airport and 20 minutes from Melbourne’s Central Business District (CBD), our hotel combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s multi-tasking traveler. Guests can enjoy thoughtfully designed guestrooms featuring distinct zones for sleep, work and play, and free flowing social spaces that offer seamless transitions from work to relaxation.
What you'll be doing
Performing nightly audit procedures to reconcile financial transactions and guest accounts
Generating and reviewing various financial reports to ensure accuracy and compliance
Remain flexible and adaptable, assisting across hotel departments including Rooms and Food & Beverage
Handling guest check-ins, check-outs, and resolving any inquiries or issues that may arise during the night whilst upholding Hyatt Brand Standards
Monitoring and maintaining hotel security and safety protocols
Assisting with other front office duties as needed, such as answering phones and responding to guest requests
Providing a high level of customer service to all guests throughout the night
Assist with guest and crew transportation arrangements
Work alongside our Night Manager for 3 days a week and 2 days independently
Qualifications
Relevant degree in Hospitality is an advantage
Full Victorian Driver’s License a must
What we're looking for
Minimum of 2 years' experience in a Night Supervisor or similar role in the hospitality industry
Previous experience using OPERA Cloud (essential).
Strong numerical and analytical skills, with the ability to accurately reconcile financial records
Excellent communication and customer service skills, with the ability to handle guest inquiries and resolve issues effectively
Proficient in the use of hotel management software and technology
Flexible and adaptable, with the ability to work independently during overnight shifts
A team player with a positive and proactive attitude
What we offer
With enriching work comes amazing rewards! Just some of our employee benefits include:
Employee Assistance Program
Opportunities for career development and growth
A dynamic and supportive work environment
Discounts on accommodation and dining at Hyatt properties worldwide
Free on-site Parking & Essendon Fields Precinct Discounts
When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.
Questions about this role
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