Survey Operations & Data Analyst Lead

Duration: 1 year

Location: Central

Working Hours: Monday - Friday 8.30am to 6pm

Responsibilities:

Operational Intelligence & Monitoring

Develop and implement operational intelligence frameworks to support large-scale survey operations

Monitor operational trends, collection performance, productivity patterns and data anomalies across projects

Identify operational gaps, recurring issues and potential risk areas through data analysis and reporting

Support preventive operational monitoring to improve collection quality and reduce downstream validation issues

Generate operational insights and recommendations to improve operational efficiency and effectiveness

Dashboarding, Reporting & Data Analytics

Develop and maintain operational dashboards, reporting structures and performance tracking tools

Support management reporting through operational data analysis and visualisation

Monitor collection trends, response rates, validation trends and operational performance indicators

Provide operational forecasting and trend analysis to support planning and decision-making

Improve reporting visibility and operational data accessibility across departments

Automation & System Improvement

Support development of automation initiatives, validation logic and system-driven operational controls

Work with coding specialists and analysts to develop scripts, tools and workflow enhancements

Identify opportunities to reduce manual operational processes through automation and system optimisation

Collaborate with stakeholders to improve operational workflows, reporting integration and platform utilisation

Cross-Functional Collaboration

Work closely with Collection Operations, Validation, QS and Training teams to support operational improvements

Support investigation of operational anomalies, data inconsistencies and recurring validation issues

Assist operational teams in identifying root causes and preventive solutions

Collaborate with management on implementation of operational improvement initiatives and future capability development

Governance & Continuous Improvement

Ensure accuracy, integrity and proper governance of operational reporting and monitoring processes

Support implementation of operational best practices, preventive controls and data quality initiatives

Drive continuous improvement initiatives relating to operational visibility, forecasting and intelligence capability

Contribute towards long-term operational transformation and capability development efforts

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