Customer Service Agent

YoBrands, part of The Rank Group, is a leading online gaming operator in the Spanish & Portuguese markets with an expanding online and offline portfolio focused on bingo, casino and sports betting with 4 leading brands: Enracha, YoCasino, YoBingo and YoSports

Our goals are to provide entertainment and community to our customers with our websites and apps so that they can access our products from their mobile phones, tablets while communicating with one another.

We offer our own bingo and slots software and more than 2000 games from the best game providers. We also offer live shows such as El Show De YoBingo and YoSports TV!

With offices based in Barcelona, Ceuta & Malta we always strive to bring joy and security to our customers. Additionally, we will be launching soon in other regulated markets!

This position is based in Ceuta and requires the candidate to reside locally, although it includes some opportunities for remote work.

Come and join our amazing Customer Service team in Ceuta! We are seeking a dedicated individual who excels in communicating and responding to multi-channel contacts, ensuring the highest level of satisfaction.

Ensure accurate records of all work undertaken through effective use of internal systems, adhering to procedure and quality standards

Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem

Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department

Demonstrate a high level of competency with regards to the Contact Centre systems, company policies and procedures

Respond to any technical, account related and promotional questions

Complete accurate records of interactions and accounts, maintaining a detailed customer data base

Identify areas and provide feedback where improvements could be made to enhance the customer experience.

Qualifications

Native Spanish speaker and good communication in English

Excellent communication and conversational skills with an enthusiastic and friendly approach

Ability to create trust and excellent persuasive and influencing skills

Experience of working in a customer environment – Previous customer service or sales experience is an asset

Previous experience using Salesforce desirable but not essential

Excellent IT skills and ability / capability to use multiple customer contact systems and good proficiency with Microsoft office

Fast learner and comfortable using new systems and technology

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered.

Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.

We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

#YoBrands