Customer Service Agent (Havelock)
About the role
Role Overview
The Inbound Call Center Executive is responsible for handling incoming customer calls, providing accurate information, resolving enquiries, and ensuring a positive customer experience. This role requires strong communication skills, patience, and the ability to manage customer concerns efficiently and professionally.
Key Responsibilities
Handle incoming calls promptly and professionally.
Respond to customer enquiries regarding products, services, policies, or account information.
Provide accurate information and guide customers through troubleshooting steps when needed.
Escalate complex issues to relevant departments or supervisors.
Record all customer interactions and details accurately in the system.
Follow established workflows, scripts, and service standards.
Ensure high levels of customer satisfaction and maintain a service-oriented approach.
Perform follow-up calls when necessary to close cases or provide updates.
Adhere to confidentiality, data protection, and company compliance standards.
Job Requirements
Minimum GCE "A" level /Diploma/Equivalent qualification.
Singaporean only
Prior call center or customer service experience is an advantage but not required (training provided).
Strong communication skills in English; additional languages are a plus.
Customer-focused, patient, and able to handle challenging conversations.
Able to multitask and work in a fast-paced environment.
Basic computer literacy and experience using customer service systems/CRM tools.
Key Skills
Excellent verbal communication
Active listening
Customer service and problem‑solving
Data entry accuracy
Ability to stay calm under pressure
Positive and professional attitude
PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.
We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.
In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.
Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
Our full Privacy Policy is available at https://www.persolsingapore.com/policies. If you wish to withdraw your consent, please drop us an email at "sg.dataprotection@persolapac.com" to let us know. Please feel free to contact us if you have any queries.
For more information, please visit www.persolsingapore.com
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