Front Office Receptionist

At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle. Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day. We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.

We are currently seeking an experienced Front Office Receptionist to join the team in Glasson Lakehouse. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you!

Key Areas

Guest Experience & Front Desk Operations

Service Standards & Cleanliness

Safety, Security & Compliance

Communication & Team Support

Job Purpose

As the first and last point of contact, this role is essential in creating a lasting impression through exceptional service, attention to detail, and in-depth local knowledge. The Receptionist manages front desk operations, provides support across hotel departments, and ensures a smooth and secure environment for all guests. With a strong focus on professionalism and guest engagement, the role is ideal for someone with front office experience, strong system knowledge (Opera), and a passion for hospitality.

Key Deliverables

Guest Experience & Front Desk Operations

Greet guests warmly and professionally upon arrival and throughout their stay

Carry out check-in and check-out procedures accurately and efficiently using Opera PMS

Anticipate guest needs and exceed expectations through personalised service

Assist with luggage, directions, restaurant bookings, and local recommendations

Respond promptly to guest enquiries via phone, email, and in person

Service Standards & Cleanliness

Maintain the reception area and public zones in a clean, welcoming, and presentable condition

Conduct light cleaning and upkeep of stairwells, corridors, and public areas during quieter hours

Ensure all guest areas and access points meet safety, cleanliness, and accessibility standards

Safety, Security & Compliance

Uphold hotel security protocols including monitoring access during night shifts

Ensure fire exits and emergency routes remain clean and unobstructed

Comply with hotel health & safety, fire regulations, and operational standards

Support emergency procedures and be alert to unusual activity or guest needs

Communication & Team Support

Liaise with housekeeping, maintenance, and F&B departments to communicate guest needs

Support the night and day reception teams as required during busy periods or shift overlaps

Report incidents, feedback, or technical issues to management in a timely manner

Preferred Experience

Previous experience as a hotel receptionist or front desk team member essential

Strong working knowledge of Opera PMS (or similar)

Fluent English with excellent written and spoken communication skills

A friendly, outgoing personality with a passion for guest service

Knowledge of local attractions preferred

Ability to remain calm, organised, and efficient during high-pressure situations

Benefits:

Global discounted staff room rates across the group

Complimentary bus service to and from the hotel

Subsidized after-hours taxi service

50% off Food and 25% Beverage across the group

Accrued Annual Leave with Service

Friends and Family discount

Gym Membership Discounts

Continual training and development

Career progression within the Group

Gratuities

Meals on shift

Bike to work scheme

Taxsaver for travel

Refer a friend scheme

Wellness at work events and access to wellness platform

Employment Assistance Programme

Group discounts for cinema tickets, shopping deals etc

Team appreciation days

Service recognition

Regular fun-filled activities and gatherings for all teams across the group

Applicable to certain positions

Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group

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