Customer Service Associate
About the role
Job Overview As a Customer Service Representative, you will be the first point of contact for customers, providing assistance and ensuring a positive experience.
Responsibilities - Respond to customer inquiries via phone or over the counter - Assist customers with product information, pricing, and availability - Process orders, returns, and exchanges accurately - Resolve customer complaints in a professional manner - Upsell products or services to increase revenue - Maintain a clean and organized work area
-Help maintain a clean and full storefront - Operate Point of Sale (POS) systems for transactions - Handle cash transactions and provide accurate change
-Make deliveries as needed
Experience - Previous experience in customer service is preferred - Ability to effectively communicate with customers - Basic math skills for processing transactions - Bilingual proficiency is a plus - Knowledge of retail sales and upselling techniques - Familiarity with phone etiquette and handling customer inquiries
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Work Location: In person
Questions about this role
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