Food & Beverage Assistant

Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless guest experience?

Reporting to the Food & Beverage Manager, you’ll be a key member of the Food & Beverage team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive in the Bar & Restaurant, until the minute they leave (if they can bring themselves to do that…).

What it looks like..

Creating tell-your-mates experiences that make guests want to keep coming back

Being a friendly face and go-to person for guests in the Bar & Restaurant

Taking orders and payments

Serving food from the kitchen to guest tables

Managing restaurant reservations and queries online, by email, on the phone and in person with a can-do attitude

Being empowered to use your initiative when dealing with guest complaints or operational challenges

Being an active member of the team in meetings and development sessions

Supporting the management team in ensuring our apartments stay looking fresh

Being happy working both on your own and as part of a team

Actively looking for opportunities to grow revenue including identifying upselling opportunities

What you will need...

Experience in a customer-facing role, previous F&B Experience preferred

Intuitive customer service

Natural influencing skills with a knack for managing expectations

Proven sales ability

Reliable decision-making

Confidence to act quickly and take smart risks based on insight

Strong grasp of spoken and written English

Impeccable attention to detail

Confidence using IT systems and software (Especially POS and Ordering systems)