HIH–Operating Effectiveness Senior Analyst

HIH – Operating Effectiveness Senior Analyst

Summary

Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. Researches best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity, and reduced cost. Determines how new information technologies can support reengineering business processes. May specialize in one or more of the following (or similar) areas: benchmarking, business process analysis and reengineering, change management and measurement, process-driven systems requirements. Solves a range of straightforward problems. Analyzes possible solutions using standard procedures. Completes day-to-day Operating Effectiveness tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members. Delivers specific delegated tasks assigned by a supervisor.

Top Skills to Prioritize During Screening

1. Business Process Improvement

Experience documenting, analyzing, and improving business processes

Ability to identify inefficiencies and recommend practical solutions

Familiar with process mapping techniques and continuous improvement concepts

2. Data Analysis & Reporting

Strong Excel skills

Experience analyzing operational data and metrics

Ability to create dashboards, reports, and performance summaries

Comfortable turning data into actionable insights

3. Problem Solving

Demonstrated ability to break down ambiguous problems

Strong analytical thinking

Ability to evaluate options and make recommendations based on facts and data

4. Stakeholder Communication

Strong written and verbal communication skills

Ability to gather input from multiple stakeholders

Comfortable writing and presenting recommendations to leaders and business partners

5. Project & Work Management

Ability to manage multiple initiatives simultaneously

Strong organization and follow-through

Experience tracking actions, risks, dependencies, and timelines

6. Change Enablement (Nice to Have)

Exposure to change management or business transformation efforts

Experience supporting implementation of new processes, tools, or ways of working

Ability to help drive adoption and measure outcomes

Hiring Profile

Experience

3–5 years in operations, business analysis, process improvement, consulting, PMO, change management, stakeholder management, communications, or a related field

Tools

Advanced Excel

PowerPoint

Power BI / Tableau (preferred)

Experience with project management and collaboration tools

Education

Bachelor’s degree in business, Operations, Engineering, Management, Communications, or related field.

MBA in Finance (Preferable)

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.