Shift Manager

Job Summary We are seeking a dynamic and experienced Shift Manager to oversee daily operations in our busy food service environment. The ideal candidate will possess strong leadership skills, a solid background in food preparation and restaurant management, and a passion for delivering exceptional customer service. This role involves supervising staff, ensuring food safety standards, managing POS systems, and maintaining a high level of hospitality. The Shift Manager will play a key role in fostering a positive team atmosphere while ensuring operational efficiency and guest satisfaction.

Responsibilities

Supervise and coordinate daily restaurant operations during assigned shifts, ensuring smooth workflow and high-quality service.

Lead and motivate team members, including interviewing, training, and evaluating staff performance to promote a productive work environment.

Oversee food preparation, cooking processes, and food handling to ensure compliance with safety standards and quality expectations.

Manage POS transactions using Micros POS or similar systems, including cash handling and reconciliation at shift end.

Ensure adherence to food safety regulations, sanitation standards, and proper kitchen procedures.

Handle customer inquiries, resolve complaints promptly, and maintain excellent customer service standards.

Monitor inventory levels, assist with ordering supplies, and ensure proper storage of food items.

Enforce restaurant policies related to hospitality, serving protocols, and alcohol service if applicable.

Assist in managing restaurant cleanliness, organization, and safety protocols throughout the shift.

Qualifications

Proven experience in food service management or restaurant supervision with strong leadership skills.

Knowledge of food preparation techniques, cooking methods, and food safety regulations.

Experience operating POS systems such as Micros POS or similar platforms; cash handling skills are essential.

Background in hospitality or hotel industry is advantageous; barista or bar management experience is a plus.

Excellent customer service skills with the ability to handle challenging situations professionally.

Strong team management abilities including interviewing, training, and performance evaluation.

Familiarity with restaurant operations including kitchen experience, food industry standards, and supervising staff.

Ability to work flexible hours including evenings and weekends as needed; previous restaurant or hotel experience is preferred.

Job Types: Full-time, Part-time

Pay: $17.60-$19.00 per hour

Work Location: In person