Commercial Manager

About the Role

A growing healthcare technology company in Dubai is looking for an experienced Commercial Manager to lead the company’s commercial operations, revenue growth, partnerships, sales conversion and service delivery.

This is a revenue-ownership position for a commercially driven professional who can build systems, develop partnerships, and deliver measurable business growth.

Key Responsibilities

Commercial Strategy and Service Development

Develop profitable healthcare service packages and wellness programs.

Identify new opportunities in the Dubai home healthcare market.

Develop pricing strategies based on market demand and profitability.

Build subscription and repeat-revenue models.

Monitor profitability and unit economics.

Partner and Vendor Management

Identify and onboard healthcare providers, laboratories, nurses, physiotherapists and doctors.

Negotiate commercial agreements and service-level agreements.

Monitor partner performance and service quality.

Develop a reliable and scalable provider network.

Marketing and Lead Generation

Work closely with the marketing team to define target customer segments.

Develop healthcare packages and promotional offers.

Monitor lead quality and marketing performance.

Track customer acquisition cost and customer lifetime value.

Optimize the complete sales funnel.

Sales Leadership

Build and manage the inside sales team.

Develop sales scripts and conversion processes.

Handle high-value sales and escalated customer calls.

Improve lead conversion and follow-up processes.

Drive sales team performance against targets.

Revenue Operations

Monitor daily revenue performance.

Ensure timely payment collection.

Track outstanding receivables and conversion cycles.

Coordinate with finance for payment reconciliation.

Service Delivery

Monitor post-sale customer experience.

Ensure partner compliance with agreed service levels.

Handle customer escalations.

Improve customer retention and repeat business.

Use customer feedback to improve services.

Key Performance Indicators

Monthly revenue growth

Gross margin

Lead-to-conversion ratio

Customer acquisition cost versus lifetime value

Partner SLA compliance

Customer retention

Repeat revenue

Sales team productivity

Requirements

6–10+ years of experience in commercial, business development, growth or leadership roles.

Experience in home healthcare, healthtech, insurance or service marketplaces preferred.

Strong understanding of pricing, margins, and commercial negotiations.

Proven sales and business development experience.

Strong partnership and vendor management skills.

Experience managing cross-functional teams.

Strong analytical and decision-making abilities.

Ability to work in a fast-growing startup environment.

Strong negotiation and closing skills.

UAE experience is highly preferred.

Candidates based in UAE or willing to relocate immediately are preferred.

Candidates with healthcare or medical backgrounds and an MBA, with relevant commercial experience, will be preferred.

Interested candidates can apply with their updated CV.

Pay: AED5,000.00 - AED8,000.00 per month

Work Location: In person