AV Service Support Engineer

Role: AV Service Support Engineer

Contract Type: Full-time

Location: Dublin, Ireland

Salary: To $55,000 DOE and negotiable , plus benefits and vehicle

Kinly is a global leader in workspace transformation, systems integration and collaboration technology. Our focus is to empower people through seamless, secure and scalable audio-visual and unified communications environments. As part of a global team operating across Dublin, Ireland and beyond, we deliver enterprise-grade collaboration spaces supported by best-in-class installation, monitoring and managed service layers.

We’re excited to offer an opportunity for an AV Service Support Engineer to join our service operations team, working closely with our Service, Engineering and Project Delivery functions to support and maintain high-quality collaboration and audio-visual environments across commercial and construction customer sites.

This role is ideal for a technically minded engineer who enjoys problem-solving in live customer environments, takes pride in service quality, and is motivated to develop their skills toward senior service, commissioning, or engineering pathways.

Role Purpose

The AV Service Support Engineer will:

Provide on-site and remote support for professional AV and collaboration systems

Assist with system configuration, validation, and optimisation to ensure reliable performance

Support commissioning and project teams during handover and early-life support phases

Maintain high service standards, documentation accuracy, and customer experience

Work closely with Service Operations, Engineering, and Project Management teams

Key Responsibilities

Deliver first- and second-line service support for professional AV, unified communications, and collaboration systems

Attend customer sites to diagnose, troubleshoot, and resolve AV system faults and performance issues

Support system commissioning activities, validation testing, and client handovers under supervision

Assist with preventative maintenance visits, system health checks, and service audits

Complete service documentation including fault reports, test results, photos, red-lines, and asset updates

Support configuration tasks such as endpoint setup, IP addressing, peripheral calibration, and basic control validation

Liaise with internal teams and third-party partners to ensure timely resolution of service incidents

Provide structured feedback to engineering and project teams on recurring issues, risks, or improvement opportunities

Support stock handling, spares management, equipment swaps, and logistics related to service activities

Ensure all service work meets company quality standards, health & safety requirements, and industry best practice

Required Skills & Experience

Proven hands-on experience supporting or maintaining AV systems in commercial or construction environments

Strong understanding of AV signal flow, cabling, system architecture, and fault diagnosis

Experience working with IP-enabled AV and collaboration platforms

Ability to produce clear, accurate service reports and technical documentation

Strong troubleshooting and analytical skills with a calm, customer-focused approach

Excellent time management and ability to work to SLAs and service priorities

Clear communication skills when engaging with customers, internal teams, and delivery partners

High attention to detail, structured working habits, and a genuine commitment to service quality

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

Equal Opportunities: