Service Coordinator

Position Summary

Provides general administrative support to the Service Team, which may include responding to customer call and inquiries, assigning and dispatching service technicians, processing work orders and billings, and researching and resolving discrepancies.

Position Details

Serves as primary point of contact for assigned teams’ customers.

Receives customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs.

Assigns and dispatches the appropriate service technician to match the needs of the call in a timely manner. Informs customers of ETAs and notifies them of any delays as they occur.

Manages work order documents and project invoicing (A/P).

Provides labor resources to support PMs, PEs and techs for large and small projects.

Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.

Responsible for generating, interpreting and printing various reports. Dispatch Field Technician and coordination. Facilitates technician onboarding.

Researches and resolves expenses and reports discrepancies. Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Prepares yearly, monthly and weekly execution plans for Preventive Maintenance,

Repair and Replacement work.

Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects &

Agreements - and satisfaction management.

May assist with onboarding and developing Service Administrator.

Qualifications

Minimum high school diploma or GED

Associate degree (AA) preferred

2+ years related experience and/or training

Solid verbal and written communication skills

Solid customer service skills

Solid ability to multi-task and prioritize

Good attention to detail

Good Excel and Word skills

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

401(k) plan with 50% company match (no cap) and immediate 100% vesting

Medical, dental, and vision insurance (100% paid for employee)

Annual bonus program based upon performance, achievement, and company profitability

Term life, AD&D insurance, and voluntary life insurance

Disability income protection insurance

Pre-tax flexible spending plans (health and dependent care)

Paid parental leave

Paid holidays, vacation, and personal time

Training/professional development opportunities and company-paid memberships for professional associations and licenses

Wellness benefits

About Southland Industries

To learn more about careers at Southland, explore our career opportunities, follow us on social media, and check out our website.

Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement: Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).