e-Commerce Associate

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal!

As part of our rapidly expanding E-Commerce operations, you'll play a vital role in connecting unique donations to online shoppers nationwide. We offer a supportive work environment focused on skill development, continuous learning, and long-term career growth within Goodwill’s mission-driven community. Depending on daily production needs and candidate strengths, responsibilities will focus on inventory intake and product evaluation, order picking and shipping, or a combination of both tracks.

What you'll do:

1. Inventory Intake, Evaluation & Quality Control

Receive, unload, sort, label, and scan incoming merchandise and donations.

Inspect items to assess condition, quality, and overall sale readiness.

Research items to determine specifications, market value, and accurate titles; operate testing tools as needed (e.g., jewelry or specialty equipment).

Utilize internal systems (e.g., NOS) to complete product check-in and quality processing.

2. Product Listing & Preparation

Photograph merchandise and draft clear, accurate product descriptions.

List media (e.g., books, DVDs) and general merchandise for online sale in alignment with company standards.

Maintain organized inventory and rotation schedules, purging outdated stock as required.

3. Picking, Packing & Shipping Logistics

Use handheld scanners (e.g., Zebra) to navigate inventory and pick merchandise for online orders.

Pack orders and prepare outgoing shipments using specialized equipment (e.g., box makers) and shipping software.

Generate shipping labels and documentation for carrier pickup (FedEx, USPS, OSM, etc.).

Sort outbound shipments and support daily carrier pickup schedules.

4. Operations, Safety & Customer Support

Meet or exceed established daily processing, listing, and shipping targets.

Maintain accurate production logs, processing records, and inventory data.

Respond to customer pickup inquiries and escalate complex issues appropriately.

Safely load/unload delivery trucks and assist with general material handling.

Adhere to all safety guidelines and product flow protocols, maintaining a clean and safe workstation.

What you bring:

High school diploma or general education degree (GED) required.

1 year of experience in retail, warehouse, production, or a related environment preferred.

Experience handling merchandise, sorting, or working with inventory is a plus.

Basic computer skills and ability to learn inventory and listing systems.

Ability to follow processes, meet production goals, and maintain accuracy.

Strong attention to detail, organization, and willingness to learn.

Basic knowledge of computer programs in a Windows environment, including Word, Excel and E-mail.

Organized and detail oriented.

Background and Drug Screen required.

Why You’ll Love It Here:

Opportunity to grow within Goodwill’s retail leadership pathway.

Supportive, mission-driven culture focused on developing people and strengthening communities.

Work in a dynamic environment where teamwork, service, and purpose come together.

What's in it for you:

Hourly Rate: $18.47

Discount at Goodwill Socal retail locations

Goodwill Perks: Discounts on dining, retail, theme parks and movies

Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners

Full-time Positions are eligible for:

Medical, dental, vision insurance

Flexible Spending Account - FSA

Life insurance403(b) retirement plan

Paid time off (PTO)

Tuition Reimbursement

Join our mission to transform lives through the power of work — while growing your career with a purpose-driven retail organization making a lasting impact in Southern California communities.

#LI-DNI

Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.

Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.

Nondiscrimination on the Basis of Disabilities

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department.

Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.