IT Infrastructure Engineer

JOB DESCRIPTION

Location: Kochi (Onsite)

Contract: Permanent, full-time

About us:

Cyncly is a global technology powerhouse with 2,800+ employees and 70,000+ customers across 100+ countries and 46+ offices. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly offers over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

About the Role

The IT Infrastructure Engineer is a hands-on, execution-focused role responsible for the successful implementation, deployment, and operational handover of core IT infrastructure projects across Cyncly’s global environment.

This position focuses on the Infrastructure Project and Operations - taking infrastructure designs and turning them into stable, secure, and scalable production systems. The Engineer will primarily be involved in configuring, deploying, and optimizing solutions encompassing cloud platforms (Azure/AWS), network systems, servers, storage, and virtualization technologies. A strong background in project execution and rigorous adherence to best practices and security standards is essential for success.

Key Responsibilities

Infrastructure Delivery & Deployment

Execute and deliver complex infrastructure projects, ensuring solutions are deployed successfully, on time, within budget, and adhere to technical specifications.

Perform configuration, deployment, and integration of core infrastructure components, including network devices (routing, switching, firewalls), physical and virtual servers, and storage systems (SAN/NAS).

Lead the deployment and configuration of enterprise cloud services, specifically focusing on Microsoft Azure and AWS IaaS and PaaS environments.

Collaborate closely with architecture and security teams to implement and enforce security measures during all deployment phases, ensuring infrastructure compliance.

Operational Efficiency & Automation

Develop and implement automation and orchestration solutions (e.g., PowerShell, Ansible, Terraform) to streamline infrastructure deployments, configurations, and lifecycle management.

Participate in capacity planning and scalability assessments, ensuring implemented solutions are future-proof and can accommodate projected growth.

Use of AI to improve the outcomes

Work with Operations teams to facilitate smooth handovers of new infrastructure components, including developing runbooks and troubleshooting guides.

Monitor system performance during and after deployment, performing optimization and fine-tuning to guarantee maximum performance and availability.

Support and Documentation

Provide L3-L4 troubleshooting and technical expertise to resolve complex, escalated infrastructure issues and perform root cause analysis (RCA).

Maintain comprehensive and accurate documentation of all infrastructure configurations, deployment procedures, and support guides.

Stay current with emerging technologies, industry trends, and best practices in infrastructure and cloud engineering.

Required Qualifications

Bachelor’s degree in computer science, Information Technology, or a related technical field.

Minimum of 6-8+ years of hands-on experience in infrastructure engineering, with a specific focus on projects & Operations.

In-depth, hands-on experience with:

Cloud Platforms: Configuration and deployment within Azure and/or AWS environments.

Server Administration: Expertise in both Windows Server and Linux operating systems.

Virtualization: Proven experience with platforms like VMware vSphere or Microsoft Hyper-V.

Networking: Strong understanding of network protocols, routing, switching, VPNs, and firewall management.

Proficiency in scripting or automation tools (e.g., PowerShell, Python, Terraform, Infrastructure as Code).

Strong problem-solving and analytical skills, with a track record of diagnosing and resolving complex infrastructure deployment challenges.

Desired Skills and Certifications

Relevant professional certifications (e.g., Microsoft Certified: Azure Administrator Associate, AWS Certified Solutions Architect, Cisco CCNA/CCNP, VMware VCP).

Familiarity with IT service management (ITSM) frameworks, such as ITIL.

Knowledge of DevOps principles, IaaS, PaaS, SaaS, methodologies.

Experience in supporting backup and disaster recovery solutions.

Working for us:

At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.