Senior Technical Support Engineer (SRE)

Hungry, Humble, Honest, with Heart.

The Opportunity

Exciting times here at Nutanix as we are expanding our EMEA team in Barcelona!

Do you love technology, and innovation and have a customer-first mindset? your skills and knowledge with our leading-edge Hyper-Converged Infrastructure (HCI) technology and Hybrid-Cloud solutions!

Here at Nutanix, we value providing all our customers with an exceptional support experience. Join our family in a multicultural working environment and be part of a company that wants your career to succeed and thrive!

Sounds like you? Read on!

About the Team

At Nutanix, you will have the opportunity to be a part of our EMEA Technical Support (SRE) team based in Barcelona. Our SRE team comprises talented individuals working collaboratively to deliver the best support to our customers promptly. As a team, we are focused on maintaining high system reliability and availability.

You will report to the Support Manager, who provides guidance and support in ensuring seamless operations within the team. At Nutanix, we offer a hybrid work setup where employees are expected to be in the office for three days a week. This setup allows for a good balance between the collaborative benefits of in-person interactions and the flexibility of remote work.

In terms of travel requirements, there are no extensive travel demands for this position. Our focus is primarily on delivering exceptional support to our customers while maintaining a healthy work-life balance for our team members.

Your Role

Provide technical support for Nutanix´s HCI solutions

Troubleshoot, diagnose, and debug enterprise customer issues

Collaborate with development engineering team

Resolve cross-vendor issues with technology partners

Improve product serviceability and develop tools

Deliver excellent customer support experience

Share technical knowledge with team

Focus on customer success and satisfaction

What You Will Bring

7+ years of relevant technical experience

Expertise in Virtualization, Networking, Storage, Linux, and Cloud Technologies

Customer-facing experience and customer-first mindset

Fluent in English. Proficiency in one or more EU languages is a strong plus

Passion for learning and staying updated on cloud technologies

Strong troubleshooting and debugging skills

Collaborative approach and ability to work with diverse teams

Ability to provide excellent support experience to customers

We offer permanent employment with a base salary starting from €60,000. The base pay offered may vary depending on multiple individualized factors, such as job-related knowledge, skills, and experience

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

Pay Transparency

The OTE range for this position at commencement of employment is expected to be between EUR €55,000 and EUR €83,000 per year. Please note that OTE offered may vary depending on relevant objective factors, including market location, job-related knowledge, skills, and experience.