Partner Success Analyst

About Liferay

Liferay is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation - serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins.

But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!

About You and this Role

The Liferay Partner Success Manager is a key part of our channel ecosystem. This role is responsible for establishing relationships with partners while focusing on growth and development, thus leading to their success within the Liferay ecosystem. You will act as an ambassador to other Liferay teams such as sales, marketing, finance and legal, to organize and prioritize partner requests and tasks. You will support Liferay and the partner to ensure that both interests are protected and respected; allowing partners to truly feel a part of the Liferay team. At Liferay we believe that our partners' success is Liferay’s success.

Key Objectives

Manage Liferay partners’ lifecycle within specified territory

Establish and maintain annual partner business plans, in collaboration with sales, marketing, and partners

Collaborate regionally and globally to ensure alignment with colleagues and partners

Identify operational bottlenecks across the partner journey and design automated workflows to improve partner experience and scale internal support.

Ensure partners comply with Liferay partner program requirements and KPIs

Drive regular business reviews with regional leaders and partners

Assist in partner recruitment and due diligence

Help to facilitate and resolve day-to-day challenges and disputes

Manage partner access to various systems and tools

Process partner lead / deal registrations, and communicate across departments as needed

Track and manage partner enablement and onboarding

Serve as cross department liaison

Required Qualifications

Ability to speak and write English fluently

Previous experience in a customer/partner facing role

Proficient in Salesforce.com, spreadsheets, and presentation software

Excellent communication skills and experience, particularly with the executive level

Time management and prioritization skills

What We Offer

Salary package w/ competitive benefits according to qualifications and experience

Opportunities to take responsibility, grow professionally, and Stay Nerdy

A positive and collaborative work culture

Check out what employees say about us on Glassdoor

Working at a leading open-source company

Equal Opportunities Employer - Statement

Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.