Customer Service Account Coordinator

Why Great Northern

Established in 1962, Great Northern is a local, privately owned paper-based packaging manufacturer with a long history of providing secure, stable, and meaningful positions. You will experience a collaborative team-first, safe, clean, enjoyable, and predictable workplace where team members support and care for one another.

Our team members produce sustainable and eco-friendly products that are supplied to national brands that impact people's day-to-day lives.

Great Northern is committed to making a difference in the lives of our team members, customers, and the communities in which we live and work. Many of our team members were referred by their friends and families who are already a part of the Great Northern team.

Position Summary

Partners with outside Account Manager to facilitate the sale of packaging products. Manages and coordinates customer orders and inquiries and interfaces with related manufacturing and shipping personnel, ensuring quality products are received by the customer as purchased.

The Account Coordinator is responsible for:

Responsibilities

Coordinates with Account Manager on existing and new business opportunities

Processes inquiries regarding orders, price requests, basic product information, verification of ship date, expediting orders, ordering samples, etc.

Reviews orders for accuracy, calculates and verifies product pricing per established company schedules, and enters all order information including customer, product, board, pricing, quantity, and ship dates

Processes price quoting, which includes obtaining freight rates and creating and forwarding quotes to customer

Expedites product orders through manufacturing and shipping

Creates, updates, and maintains account price pages

Creates new customers in the CRM database. Collects all necessary documents on all potential new customers

Resolves customer complaints and processes credits as needed

Processes artwork/design and obtains approval for print requests

Contacts customers who are past due on invoices

Coordinates with other Account Coordinators and Account Managers on cross territory sales

Connects, assists, and redirects phone calls and emails

The Benefits of Great Northern

Competitive 401K with company match and a historically generous profit-sharing retirement savings contribution

Paid vacation during your first year of employment

10 paid holidays/year

Medical plan options are available to provide flexibility in choosing the one that best suits your individual and family needs

Dental and vision insurance available

Company provided life insurance

Opportunity to purchase additional life insurance

A near-site clinic is provided to team members and their families, free of charge

An on-site nurse is available for team members

Opportunities to advance your career and compensation level

Health/fitness reimbursement

Opportunities for Growth

You will have the opportunity to learn new skills and acquire new knowledge that can be applied to grow into new positions with higher pay.

Expectation

To be successful your teammates will depend on you to have pride in your work, be on time, work safely, work effectively with others, be optimistic, take ownership of your responsibilities, and look for continuous improvement opportunities.

Great Northern is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.