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Customer Service Rep

XBP Global

Chicago, USonsitePosted Aug 21, 2026
Posting intelligenceActively listed

About the role

Customer Service Rep II

Job Summary/Objective

Pick-up and deliver mail, parcels, and other items to customers within established timeframes and service standards

Lift large bundles of mail, overnight packages.

Handle time-sensitive material like confidential, urgent packages

Participate in cross-training

Provide copier key operator services

Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

Demonstrate flexibility in satisfying customer demands in a high volume, production environment

Take direction from supervisor or site manager

Maintain all logs and reporting documentation, with attention to detail

Adhere to all safety procedures

Adhere to all applicable Federal, State, Local and Company safety and traffic regulations/policies

Perform other tasks as assigned by supervisory team

Demonstrates high levels of safety awareness and notifies supervisor of potential hazards

Follows the security and privacy policies, standards, and guidelines to protect the informational assets of both the company and their customers

Performs other duties as required

Repetitive motion is required: may require twisting/bending/climbing

Required to work at computer for long periods

Required to stand, walk, simple grasp, reach with hands and arms

Required to regularly sit, talk, or hear

Required to possess close vision and ability to focus

Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.

Qualifications

Required:

H.S. diploma or equivalent

Ability to read, write and speak English

Required to work at computer for long periods

Required to stand, walk, simple grasp, reach with hand and arms.

Required to regularly sit, talk, or hear

Required to possess close vision and ability to focus

Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.

Repetitive motion is required; may require twisting/bending/climbing

May be required to lift 50 lbs. frequently

Questions about this role

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Compensation for Customer Success Manager roles in United States varies widely by seniority, employer size, and remote vs onsite arrangement. Check the salary range on this listing when published, or browse our Customer Success Manager hub for United States medians across recent openings.

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