Junior Product & Legal/Compliance Specialist (Gap Cover)
About the role
Company Description
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.
Job Description
Reporting to: Head of Product
Location: KZN/JHB
Employment Type: Permanent
Role Purpose
The Junior Product & Legal/Compliance Specialist will support the development, maintenance, governance, and communication of Gap Cover products. The role is responsible for ensuring that all product documentation, marketing collateral, communications, and training materials remain accurate, compliant, and aligned to regulatory and business requirements.
The successful candidate will act as a key liaison between Product, Compliance, Marketing, Operations, Distribution, and external stakeholders to ensure that product information is effectively communicated and consistently applied across the business.
Key Responsibilities
Product Management Support
Assist with the development, enhancement, review, and maintenance of Gap Cover products.
Assist with the maintainenance product specifications, benefit schedules, underwriting rules, and related documentation.
Support product launches, benefit enhancements, and annual renewal updates.
Assist with conducting competitor and market research to identify trends and opportunities.
Assist in preparing product proposals, presentations, and business cases.
Ensure product information is accurately reflected across internal and external platforms.
Compliance & Regulatory Reviews
Conduct compliance and quality assurance reviews of product-related collateral and communications.
Review marketing material, sales presentations, brochures, benefit guides, web content, and digital communications for regulatory compliance.
Ensure collateral complies with applicable legislation, regulatory requirements, company standards, and insurer requirements.
Liaise with Compliance, Legal, Insurers, and other stakeholders to obtain required approvals.
Maintain version control and audit trails of approved product documentation.
Monitor regulatory developments that may impact product wording, communications, or processes.
Review external stakeholder contracts; SLA’s
Liaise with Insurers on regulatory matters
Product Collateral Management
Assist with the creation, update, and maintenance of all Gap Cover product collateral, including:
Benefit guides
Brochures
Summaries of Cover
Sales aids
Training manuals
Frequently Asked Questions (FAQs)
Renewal communications
Digital content
Internal reference documents
other
Ensure consistency of CI, messaging, terminology, branding, and product positioning across all collateral.
Coordinate collateral updates resulting from product changes, regulatory requirements, or operational improvements.
Product Training & Stakeholder Engagement
Prepare and deliver product training to all relevant stakeholders, including:
Sales and business development teams
Client servicing teams
Customer service consultants
Broker consultants
Intermediaries
Internal operational teams
Develop training presentations, facilitator guides, and supporting materials.
Facilitate refresher and update sessions when product enhancements or changes are introduced.
Support stakeholder understanding of policy benefits, exclusions, claims processes, and compliance requirements.
Track training participation and maintain training records where required.
Prepare and deliver product specific assessments
Product Governance
Assist with product governance and change management processes.
Maintain product documentation repositories and governance records.
Support the implementation of product-related projects and initiatives.
Ensure approved product changes are correctly communicated and implemented across the business.
Assist with audits and compliance reviews relating to product documentation.
Support the managing of the Rep register.
Stakeholder Collaboration
Work closely with:
Product Team
Compliance Team
Marketing Team
Operations
Business Development
Insurers
Coordinate approval processes for new and amended product communications and collateral.
Participate in cross-functional project teams as required.
Qualifications
Minimum Requirements
Qualifications
Relevant tertiary qualification in:
Law and or Compliance
Insurance – FAIS Fit & Proper
Marketing - Advantageous
Experience
1-3 years' experience in:
Insurance
Law and or Compliance
Financial services
Medical scheme or Gap Cover environment
Knowledge
Short-term insurance and/or Gap Cover products.
Marketing and compliance review processes.
South African insurance regulatory environment.
FAIS, PPRs, TCF, POPIA, and Consumer Protection legislation.
Product documentation and collateral development.
Skills & Competencies
Technical Skills
Strong written communication skills.
Excellent document drafting and editing ability.
PowerPoint presentation development.
Microsoft Office proficiency.
Attention to detail and quality control.
Research and analytical skills.
Behavioural Competencies
Highly organised and deadline-driven.
Strong stakeholder engagement skills.
Ability to simplify complex information.
Commercially aware.
Professional and confident presenter.
Ability to work independently and as part of a team.
High level of integrity and accountability.
Additional Information
Key Performance Areas (KPIs)
KPI
Measure
Product Training
Training delivered according to annual plan
Compliance Reviews
Turnaround time and accuracy of reviews
Collateral Management
Timely update and maintenance of collateral
Product Documentation
Accuracy and version control compliance
Stakeholder Satisfaction
Positive feedback from internal and external stakeholders
Product Change Implementation
Successful execution of approved updates
Governance & Compliance
No material compliance breaches attributable to product communications
Questions about this role
Want AI Applyd to auto-apply to roles like this?
We tailor your resume per posting, fill the forms, and track replies for you.