Partner Account Manager

Job Description

As a Partner Account Manager at Sage, you will play a pivotal role in driving customer retention, revenue growth, and long-term partnership success across an assigned portfolio of Channel Partners. Success in this role requires a strategic and consultative approach to managing subscription renewals, identifying upsell and cross-sell opportunities, building trusted executive-level relationships, and ensuring partners realize measurable value from Sage's solutions. By aligning partner objectives with business outcomes, you will help maximize customer success, satisfaction, and lifetime value.

This is a hybrid office environment that meets 3 days a week in our Lawrenceville office.

Key Responsibilities

Customer Retention & Renewals:

Own the full renewal cycle for assigned partner/customer accounts, including quoting, forecasting, and churn mitigation.

Proactively monitor customer health, product usage, and business outcomes to minimize churn risk.

Partner with Support and Technical resources to resolve renewal issues and blockers.

Growth & Expansion:

Surface and qualify add-on, cross-sell, and upsell opportunities in partnership with VAR.

Educate partner teams on product capabilities, roadmap, and best practices.

Create visibility into customer usage data (trends) and recommend opportunities for deeper product adoption.

Partner Enablement & Success:

Build deep, trusted relationships at multiple levels of the customer organization.

Serve as the partner’s primary advocate internally, ensuring their voice influences product, operations, and support resources.

Lead quarterly business reviews (QBR’s) focused on performance growth and alignment,

Operational Excellence & Insights:

Develop and execute joint business plans and go-to-market strategies.

Maintain accurate partner data, health scores, forecasting, and activity tracking in CRM.

Partner cross-functionally with Support, Product, Marketing, Sales, Accounting, and RTR to improve partner/customer experience.

Minimum Qualifications:

1 plus years of successful quota-carrying sales experience in a business-to-business setting, preferably SaaS or technology.

3–5+ years of indirect Sales experience (Channel), preferred.

5+ years of Account Management experience selling SAAS technology solutions, preferred.

Demonstrated success driving renewals & retention, managing partner accounts, and improving customer health.

Exceptional relationship-building, communication, and executive-level presentation skills.

Familiarity with CRM (Salesforce), Clari, and Microsoft applications.

Perks? We have plenty.

Competitive salaries that landed us in the top 5% of similar-sized companies (according to Comparably).

Comprehensive health, dental, and vision coverage.

401(k) retirement match (100% matching up to 4%).

32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).

18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.

5 days paid yearly to volunteer (through Sage Foundation).

$5,250 tuition reimbursement per calendar year starting 6 months after the hire date.

Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).

Library of on-demand career development options and ongoing training offerings.

What it’s like to work at Sage:

Careers homepage - https://www.sage.com/en-us/company/careers/

Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm

LinkedIn page - https://www.linkedin.com/company/sage-software

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