Service Manager & Site Reliability Consultant
Skills
About the role
Type of contract: B2B contract
Salary range: 205 - 275 PLN/H
What will you do?
You will manage real-time incident response, impact assessment, external communications, and coordination across production systems. Working at the intersection of Site Reliability Engineering, Incident Response, and Partner Operations, you will ensure timely, accurate, and SLA-compliant communication while supporting the scalability and reliability of global operations.
Your tasks
Monitor and respond to production incidents
Coordinate incident response activities across teams
Assess impact and determine incident severity
Manage external communications and status page updates
Support incident reporting, RCA activities, and SLA tracking
Collaborate with Engineering teams to improve reliability and observability
Drive process improvements and automation initiatives
Contribute to internal reliability tooling using Python or Kotlin
Your skills
5+ years of experience in Incident Operations, Site Reliability Engineering, Technical Operations, or a similar role
Experience working in on-call environments with SLA-driven responsibilities
Strong understanding of distributed systems and production environments
Experience with monitoring, alerting, and incident management tools
Familiarity with APIs, system integrations, and observability platforms
Hands-on experience with Python or Kotlin
Understanding of SDLC and production reliability principles
Strong communication, stakeholder management, and decision-making skills
Ability to work effectively in high-pressure environments and manage multiple priorities
Strong ownership mindset and cross-functional collaboration skills
Nice to have
Experience with Datadog or Chronosphere
Experience with PagerDuty, Rootly, or Slack workflows
Experience managing external status pages
Experience with incident management automation and process improvements
Experience contributing to reliability tooling and platform engineering
.buttontext616d4705bd22aece a{ border: 1px solid transparent; } .buttontext616d4705bd22aece a:focus{ border: 1px dashed #972875 !important; outline: none !important; } We are GFT Poland. WE KNOW how to tackle complex issues with innovative approach to deliver the highest value. Our reputation has been built around one simple rule: we do not overpromise, WE DELIVER. We deliver to our employees, clients and partners. WE GROW as you grow, so investing in you is our business strategy. Caring for each other is our priority. WE CARE who you are, what you need, how you feel. WE CARE to smile, have fun and develop as human beings. .buttontext51d9fe5a33d0d42c a{ border: 1px solid transparent; } .buttontext51d9fe5a33d0d42c a:focus{ border: 1px dashed #972875 !important; outline: none !important; } Why Choose GFT? A culture of top performance Deep tech IT engineering & consulting 1200 skilled & top-class experts 77% of the team are regular/senior Products that contribute to a sustainable world Competitive salary and benefits Ambitious projects, trainings and tools you need to flourish Google Cloud Partner of the Year - for going above and beyond for customers .jobColumnTwo .displayDTM h2 { margin-top: 0px !important; } .jobColumnTwo .displayDT ul{ padding-inline-start: 20px !important; list-style-position: outside !important; } .buttontextb636f3111304c10b a{ border: 1px solid transparent; } .buttontextb636f3111304c10b a:focus{ border: 1px dashed #972875 !important; outline: none !important; }
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