Programme Manager

Programme Manager

PFH Technology are seeking a Programme Manager to join our growing team.

Role Overview

We are seeking an experienced Programme Manager to join our Project Management Office. This is a senior, customer-facing role responsible for leading complex programmes across multiple projects, workstreams, customers and internal teams.

The successful candidate will own programme delivery from mobilisation and integrated planning through execution, transition and closure. They will provide clear governance, senior stakeholder leadership and strong delivery control, ensuring programmes remain aligned to agreed scope, schedule, quality standards and customer expectations.

The role will support delivery across technology service areas such as Infrastructure, Cloud, Microsoft, Digital Workspace, Networking, Security, Managed Services and Enterprise Transformation programmes.

Contract: Permanent

Location: Dublin/Hybrid

Key Responsibilities:

Lead the end-to-end delivery of complex programmes across multiple projects and workstreams

Define programme objectives, scope, delivery approach, milestones, success criteria and expected outcomes

Own integrated programme plans, schedules, dependencies, constraints and critical-path activity

Establish and maintain programme governance, including steering groups, decision forums, reporting cadence and escalation routes

Own programme QBRs and Steering Committees, including agendas, governance packs, decision logs, action tracking and follow-up communication

Provide concise executive updates covering progress, risks, issues, decisions, resourcing and next steps

Maintain accurate RAID logs, action trackers, programme documentation, audit trails and governance records

Act as the senior delivery contact for customers, sponsors, senior stakeholders, practice leads and internal delivery teams

Manage delivery against agreed scope, Statements of Work and customer responsibilities, ensuring changes are governed through appropriate change control and approval routes

Lead customer governance meetings, programme reviews, workshops and escalation discussions

Identify, assess, manage and escalate programme risks, issues, assumptions, dependencies and blockers

Drive mitigation, recovery and contingency plans to support timely resolution of delivery challenges

Coordinate resource demand, capacity and prioritisation across project teams, engineers, practice leads and third parties

Lead and influence cross-functional teams and provide guidance to project managers, coordinators and delivery teams

Provide matrix leadership to project managers, coordinators and delivery teams, with clear escalation where resourcing, prioritisation or ownership decisions are required

Promote lessons learned, delivery assurance, quality improvement and repeatable best practice across the PMO

Candidate Profile

Proven experience leading complex, multi-project or multi-workstream programmes in a customer-facing environment

Strong programme planning, governance, reporting, RAID management and dependency-management capability

Experience managing senior stakeholders, customer governance forums and executive-level communications

Ability to lead cross-functional teams, resolve delivery challenges and drive decisions through formal governance

Excellent written and verbal communication skills, with the ability to translate complexity into clear decisions and actions

Strong organisational skills with a focus on delivery outcomes, quality and customer alignment

Experience working within a structured PMO and applying formal delivery methodologies and controls

Competent user of project delivery and reporting tools such as Microsoft Project, Microsoft Planner, Power BI, Salesforce, PSA/time-recording platforms or equivalent systems

Qualifications & Certifications

Desirable Experience & Certifications

A recognised project or programme management certification, such as PRINCE2, PMP, MSP or equivalent

5+ years’ experience delivering technology or professional services programmes

Experience in IT professional services, systems integration, managed services, or enterprise technology delivery environments

Experience supporting scope governance, change control, customer acceptance, service transition or project closure activitiesRole Success Measures

Programmes are delivered with clear governance, accurate reporting and timely escalation of risks, issues and decisions

Customer stakeholders have strong visibility of progress, dependencies, blockers and next steps

Scope, change, assumptions and customer responsibilities are actively managed and documented

Resource demand, dependencies and delivery priorities are clearly understood across internal teams

Projects transition cleanly through closure, lessons learned and handover activities

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage

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