Business Analyst – Business Banking Transformation

Role Purpose

The Senior Digital Business Analyst will drive digital transformation initiatives within Business Banking by defining and delivering digital onboarding, workflow automation, self-service journeys, API integrations, and AI-enabled customer experiences.

The role requires strong business banking expertise combined with experience in digital channels and platform modernization.

Key Responsibilities

Digital Transformation

Lead business analysis activities for digital banking initiatives.

Design end-to-end digital customer journeys.

Drive automation opportunities across onboarding and servicing processes.

Identify process improvement and digitization opportunities.

Business Banking Domain

Strong knowledge of:

Business Banking

Corporate Customer Lifecycle Management

Digital Account Maintenance

Regulatory and Compliance Controls

Digital Channel Experience

Internet Banking

Mobile Banking

Workflow Platforms

CRM Systems

BPM Solutions

API-based Integrations

OCR / IDP Solutions

UAE Pass Integration

AI and Automation Platforms

Requirement Management

Convert business requirements into:

User Stories

Functional Specifications

Process Flows

Wireframes

Business Rules

Define integration requirements and system interactions.

Work closely with Solution Architects and Engineering teams.

Agile Delivery

Manage product backlog.

Support sprint planning and backlog grooming.

Participate in solution design discussions.

Support SIT, UAT, and production deployment activities.

Required Skills & Experience

Domain Expertise

7+ years as Business Analyst.

Minimum 4 years in Digital Banking or Business Banking Transformation.

Strong understanding of:

Business Banking Operations

Corporate Onboarding

KYC/AML Compliance

Risk & Regulatory Processes

Customer Journey Design

Technical Knowledge

APIs and Integration Concepts

BPM / Workflow Solutions

Digital Banking Platforms

Data Mapping and System Interfaces

AI & Automation Use Cases

Reporting and Analytics

Tools

Jira

Confluence

Visio / Draw.io

SQL (preferred)

Power BI (preferred)

Preferred Qualifications

Experience delivering Digital Banking Transformation programs.

Agile/Scrum Certification.

UAE/GCC Banking experience.

Experience with AI-enabled onboarding and workflow automation solutions.

Skills: Digital Banking , Business Banking , API Integration