Delivery Support Coordinator (AO4)

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As the Delivery Support Coordinator you will be responsible for providing operational support to Training Delivery through coordination of programming and timetabling activities, emergent issues, teacher utilisation and delivery support services.

This position reports to the Delivery Support Manager.

This is a Permanent Full-time opportunity located at South Bank campus, however you may be required to perform work at other TAFE Queensland campuses.

Key Responsibilities

Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on our Customer, Taking Responsibility and Showing Initiative.

Live a safety culture, lead by example and support the Health Safety and Environment Management System to create a TAFE Queensland Brisbane-wide safety culture.

Establish and maintain industry partnerships and models for student engagement to advance the standing and reputation of the organisation.

Maintain the student and teaching timetables including backfilling of emergent staffing needs and identifying opportunities to improve efficiencies, staff utilisation and class sizes.

Coordinate requirements on behalf of Training Delivery for registration, Award eligibility, academic results and assessments, student induction and events and undertake problem resolution where required.

Assist in the Training Delivery budget, performance and academic planning process ensuring a high degree of accuracy and critical deadlines are met.

Provide confidential, professional and proactive administrative support including preparing briefs, meeting papers and responses to correspondence from a range of sources.

Assist in the monitoring and reporting on operational and academic plans, ministerial communication, budgets and performance, focused on customer satisfaction, program viability, effective utilisation of resources and business processes.

Provide advice and training in the use of systems including the student and learning management systems, award eligibility and the registrations process and ensure work is performed in line with policy, procedures, workflows and compliance requirements.

Foster a culture of teamwork, collaboration and innovation within the Training Delivery and Delivery Support teams and actively engage with a broad range of internal and external stakeholders to drive customer focused practices and intervention strategies and resolve operational issues and complaints.

Actively network with other delivery support professionals, participate in appropriate networks, forums, professional development and student engagement/marketing activities to support the requirements of TAFE Queensland Brisbane.

Undertake all work in accordance with relevant legislation and compliance requirements including ASQA, AVETMISS, NVR Standards and CRICOS, and TAFE Queensland policies and procedures.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

Proven track record and success in undertaking administrative tasks demonstrated through efficient and effective delivery of administrative outcomes

Displays flexibility and responsiveness and has the initiative, attitude and ability to thrive within a dynamic challenging and changing environment.

Sound problem solving, time management and prioritisation skills, with high level attention to detail and competence in using a range of systems, software and tools.

Well-developed interpersonal, listening and communication skills, including written communication, the ability to consult with a range of stakeholders and work collaboratively to achieve team and organisational goals.

Demonstrated commitment to the provision of outstanding client service.

Mandatory Qualifications/Requirements

There are no mandatory requirements for this position

Highly Desirable Requirements

Tertiary qualifications in business administration; or equivalent relevant experience.

How to apply

If you're interested in this role, click the 'Apply' button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:

A detailed resume;

A cover letter that outlines your known skills, abilities, knowledge and experience in response to the 'How you will be assessed' criteria above (maximum of 2 pages in total); and

The contact details for two referees (one of whom is your current supervisor)

Closing date: Sunday 30 August 2026

Job Reference Number: TQ2026-856

For further information, please contact:

Janelle Neave, Delivery Support Manager

Janelle.Neave@tafeqld.edu.auThis work is licensed under a Creative Commons Attribution 3.0 Australia License.