Manager, Customer Solution Engineering

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

This role sits at the intersection of sales strategy, technical leadership, and strategic customer engagement, acting as the technical counterpart to Regional Sales leader while building a world-class Customer Solution Engineering team. You will partner closely across our GTM, Product & Technology, and other organizations to drive new ACV and Net Dollar Retention from the customer base and new prospects.

What You’ll Do & Achieve

Sales Partnership

Partner directly with a Regional Vice President of Sales, and act as their technical counterpart

Lead the team through execution of sales campaigns for strategic and enterprise-level customers; comfortable leading by example and getting hands-on in deals

Guide teams to articulate business and technical value across quote-to-cash, billing, and revenue use cases

Develop and implement innovative value-selling approaches adapted to Zuora’s growing customer bas

Strategic Customer Engagement

Build trust-based relationships at the executive level with customers, engaging as a technical thought partner

Support development and management of a pipeline of strategic customer engagement opportunities, including customer workshops and QBRs, aligning on target selection, supporting execution & ongoing, outcome-based follow-through

Retention

Drive disciplined execution across renewals and long-term customer success initiatives; including ownership for renewal forecast accuracy

Lead and grow a high-performing Customer Solution Engineering team

Hire, lead, coach, and motivate a high-performing Customer Solution Engineering team

Build a strong consultative selling and technical advisory culture rooted in expertise across quote-to-cash, subscription billing, revenue recognition, and enterprise architecture

Provide ongoing feedback, coaching, and enablement around discovery, demos, value selling, and technical execution in the field to drive career development

Cross functional collaboration

Work cross-functionally with Sales, Global Services, Product & Technology, & Customer Support to drive sustainable growth and long-term customer partnerships

Your Experience - Skills & Background

Proven experience managing a large, diversified customer portfolio

Compelling leader who can effectively develop trust to supportively coach and drive team motivation

Strong track record partnering with senior sales leadership and influencing outcomes at the executive level

Background in technical sales, sales engineering, customer engineering, or enterprise SaaS environments

Solid understanding of SaaS software and recurring revenue business models

Experience in billing, revenue recognition and the order to cash (OTC) space

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

Competitive compensation, variable bonus and performance reward opportunities, and retirement programs

Medical, dental and vision insurance

Generous, flexible time off

Paid holidays, “wellness” days and company wide end of year break

Fully paid parental leave

Learning & Development stipend

Opportunities to volunteer and give back, including charitable donation match

Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer hybrid working with 3 days office attendance if located within a commutable distance (90 mins) to one of our global offices.

Our Commitment to an Inclusive Workplace

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.