Commercial Lines Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Troy, MI!

The Account Manager works with the Producer and team to ensure overall client satisfaction and appropriate level of quality delivery for new and current clients.

How You Will Contribute:

Coordinates and markets new and renewal business opportunities with local, regional and national insurance carriers. In conjunction with producer prepares all submissions and works with producers in determining proper coverages, terms, conditions, and pricing.

Develops new and renewal proposals and presentations. Shares responsibility with producer for the quality and accuracy of the content.

Handles daily servicing of accounts including processing of endorsements, audits, invoicing, policy checking, and pre-renewal updates.

Provides back-up on certificate processing and claims when customer service representative assistant and claims administrator are unavailable.

Communicates information with producer and team to ensure consistent achievement of goals and objectives.

Maintains and ensures all professional standards of Brown & Brown of Michigan are met.

Understands and employs leadership, delegation and project management skills in a professional and ethical business manner.

Maintains a commitment to personal and professional development.

Assist the CSR’s with more complex client service issues.

Enter and maintain data in AMS360 and Image Right according to department procedure manual.

Licenses & Certifications:

Property and Casualty License with the State of Michigan.

Skills & Experience to be Successful:

High School Diploma or the equivalent.

Proficiency with Microsoft Office Suite.

Exceptional telephone demeanor.

Ability to maintain a high level of confidentiality.

A strong knowledge of client management skills including reviewing client’s business operations, exposures and loss experience.

Preferred

Associate or bachelor’s degree in business or related discipline.

Working knowledge of AMS 360 and Image Right.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance

Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement

Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services

Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

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