Front Desk Manager

Additional Information

Job Number26105351

Job CategoryReservations

LocationCarrer de Mallorca, 1, 23, Barcelona, Spain, Spain, 08014

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

Pay Range: €26.137,92

Additional Information: This hotel is owned and operated by an independent franchisee, Selenta Hospitality Manco, S.L.,. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

As a Guest Assistant (front office agent), you will be responsible for providing an exceptional guest experience throughout the entire stay, from check-in and check-out to their interactions with the hotel team and facilities.

You will welcome and assist guests, respond to enquiries, manage calls and emails, process payments and invoices, and support the Front Office team with daily operational tasks. You will also act as an expert on the hotel and its surroundings, providing recommendations and information to exceed guest expectations.

The role includes building strong relationships with new and returning guests, promoting additional hotel services and opportunities to increase revenue, and creating positive interactions both in person and by phone. You will work closely with the Lobby team and other operational departments to ensure a seamless and memorable guest experience.

You will also contribute to maintaining a clean, organised and welcoming lobby area, ensuring that hotel quality standards are consistently met.

The Guest Assistant reports to the Guest Assistant Supervisor and/or Guest Assistant Manager and works collaboratively with the Lobby team and other operational departments.

Qualifications:

Degree or vocational training in Hospitality, Tourism, Hotel Management, Business Administration, or a related field.

Minimum 2 years of previous experience in a hotel Front Office or Reception role.

Previous experience with hotel management systems and reservation and billing processes.

Knowledge of PMS systems; experience with Opera is required.

Good working knowledge of Microsoft Office and digital tools.

Knowledge of check-in and check-out procedures, as well as reservation and cancellation policies.

Excellent communication and interpersonal skills, with a strong guest-focused approach.

Strong teamwork and collaboration skills, with the ability to work effectively with different operational departments.

Sales-oriented mindset and ability to promote additional hotel services.

Ability to work independently and make appropriate decisions in emergency situations.

Professional appearance and excellent customer service skills.

Strong attention to detail, flexibility, empathy and a proactive attitude.

Results-oriented and committed to quality and guest satisfaction.

Ability to work in a fast-paced hospitality environment and adapt to changing operational needs.

Salary in accordance with the hospitality industry collective bargaining agreement and variable incentive system.

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