Senior Special-Order Liaison (Furniture)

Overview

The Senior Special-Order Liaison is responsible for the purchasing and invoicing of furniture and Interiors orders. This position also assists in resolving accounts payable and accounts receivable discrepancies for Interiors orders as well as resolving service requests in Oracle Case Management between customers, vendors and associates. The Senior Special-Order Liaison facilitates the process of AOPS Furniture Non-code special orders and reconciliation.

Primary Responsibilities:

Complete the purchase order process from order entry to purchase order completion.

Create and process (e.g., print, fax confirmations, upload to various internal and external systems) all purchase orders utilizing Office Depot systems. Ensure accuracy of order information during order entry process.

Confirm all proposals include required, standard information such as vendor’s fax information, margin, and management’s approval.

Ensure timely and accurate invoicing of customers’ orders.

Collaborate with Account Payable department and field associates to reconcile invoice discrepancies and problems.

Monitor accounts receivables and escalate to Account Receivable department and manager to resolve receivable issues in a timely manner.

Edit and modify (if necessary) to ensure that order and purchase order are complete with information needed for processing (i.e. manager approval, ship date, special instruction etc.). Modify order if changes occur, Acknowledge order in AOPS system.

Confirm order shipment with vendor and reconcile (invoice) order in AOPS system.

Monitor and ensure Furniture Service Request are completed from Oracle Case management within 24 to 48 hours. Sr. Liaison collaborates with vendor, customer and associate to bring resolution to the issue.

Education & Experience

Level of Formal Education: High School diploma or equivalent education preferred

Area of Study: Business / Accounting

Minimum Years of Experience: 2

Type of Experience: Order processing / procurement

Skills and Ability:

Excellent organization, attention to detail and follow-up skills with the ability to process paperwork and multi-task in a fast-paced environment.

Self-directed with the ability to work independently and in a team environment.

Proven track record in effectively handling and resolving conflict.

Excellent communication and interpersonal skills.

Proven analytical skills.

Ability to prioritize tasks and functions to meet deadlines.

Effective complex problem-solving skills including problem identification, problem resolution and follow up.

Excellent decision-making skills in all areas of print purchasing.

About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: The salary range for this role is $20.61/hour to $31.44/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Benefits Full-Time:At ODP Business Solutions, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

Medical Insurance/Prescription Drugs

Dental Insurance

Vision Insurance

Flu shots

Emotional:

Mental Health Benefits

Support Programs

Employee Assistance Program (EAP)

Work-Life:

Location Events & Activities

Recognition & Rewards Programs

Flexible Work Schedules

Paid Holidays (as applicable by business unit)

Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)

Paid Parental Bonding

Adoption Reimbursement

Fertility Treatment Discounts

Financial:

401(k) and Roth Savings Plans

Savings Plan Employer Match

Commuter Benefits

FSA/HSA Pre-Tax Benefits

HSA Employer Match

Discount Center

Employee & Dependent Life and Accidental Death & Dismemberment

Short & Long-Term Disability

Medicare Concierge Services

Enjoy more control over your pay schedule with DailyPay

Community:

Charitable Giving

Volunteering & Mentorship

For more details on the Benefits we offer, please see our US Benefits Guide / Guía de Beneficios

Benefits Part-Time:At ODP Business Solutions, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Emotional:

Employee Assistance Programs

Community:

Volunteering & Mentorship

Physical:

Flu Shots

Work-Life:

Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment

Financial:

401 (k) and Roth Savings Plans

Savings Plan Employer Match

Discount Center

Medicare Concierge Services

Enjoy more control over your pay schedule with DailyPay