Back Office Manager

Position Summary

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States - investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.

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Role and Responsibilities

The Samsung North America HR Shared Services Team Lead is responsible for leading a team of HR professionals to provide efficient and effective support to employees, managers, and subsidiaries on a wide range of HR-related topics. This role will be responsible for managing the day-to-day operations of the HR Shared Services team, ensuring high-quality customer service, and continuously improving HR processes.

Lead a team of HR professionals and provide guidance, coaching, and mentorship to ensure effective performance

Manage the day-to-day operations of the HR Shared Services Back Office team, including onboarding, off-boarding, Samsung U, training, and reporting

Ensure that all HR services are delivered in a timely, accurate, and professional manner

Provide change management and process improvement recommendations

Continuously improve HR processes and procedures to ensure efficiency and effectiveness

Ensure compliance with all legal and regulatory requirements, including data privacy and security

Collaborate with other HR teams and subsidiaries to ensure alignment of HR services

Develop and maintain positive relationships with employees, managers, and other stakeholders

Motivate the team to achieve organizational goals

Present best practices and recommendations for expanded use to management and subs

Empower team members with skills to improve their confidence, knowledge, and communication skills

Conduct training of team members to maximize their potential

Ability and willingness to back-up, support, and fill in for any member on the team

Skills and Qualifications

Bachelor's degree in related field preferred, and 4+ years of related work experience required

Strong knowledge of HR policies, procedures, and best practices

Experience in HR Shared Services or Service Center environment

Strong leadership, management, and coaching skills

Excellent written and verbal communication skills

Strong problem-solving, analytical, and critical thinking abilities

Proficient in Microsoft Office, HRIS, and other HR technology

Strong attention to detail and ability to manage multiple tasks and priorities

This job description is intended to be a general outline of the responsibilities and qualifications for the role of HR Shared Services Team Lead. Additional responsibilities and duties may be assigned as needed.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.